Slice - Order Local Pizza

Description

Reviews Reviews the App Store features, not the newest.

From 738,121 ratings · 1★ share 1% (was 1% four weeks ago).

1. ★☆☆☆☆ Creates issues to rip you off nicknamexxxxxxx8800 · 11 Sep 2026
   I tried several ways to redeem my free pizza. They had an issue every time on how their app wasn’t working right. The first time I called after I sent my order I thought it went through but it didn’t. They told me there was something wrong with the app and to call next time before I order and they can put it through. About a week later I tried again. The app again wasn’t working. So I called again and they told me the app wasn’t working and to call back after I ordered this time so they could credit it. The food came I ate got busy and I forgot to call them back right away. The next time I ord

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   ered I called them after I ordered and they then told me the process has changed and they can’t push it through after the order anymore and credited my account a coupon for the price of a cheese pizza. So now on the 4th time I actually get to use the voucher for my free pizza. During that I I made 4 qualifying purchase which they wouldn’t credit me. Because according to them “ I couldn’t accumulate more points until I used the other voucher” I told them I tried to I had proof of emails and phone calls of me trying to get my free pizza. They are the ones who had an issue and didn’t fix it until I had called and tried to redeem it 4 times. Very unprofessional I could understand if I was abusing the service but they literally could go back and see I added a plain cheese pizza to my orders and made several phone calls and messages trying to redeem it and they are the ones who couldn’t fix a problem on their end.
   Developer reply · 16 Sep 2026

   We’re truly sorry for the repeated issues you experienced while trying to redeem your free pizza reward. We understand how frustrating it must have been to make several attempts, contact our team multiple times, and still have difficulty using a reward you had earned. We appreciate you taking the time to explain what happened and apologize for the inconvenience and confusion throughout the process. Please reach out to us at feedback@slicelife.com with your order and reward details so our team can review the history and follow up with you directly.
2. ★☆☆☆☆ Bait & Switch Rodeo James · 1 Jun 2026
   I pulled up a local pizza shop’s webpage to remind myself to preorder a pizza for when they opened. They recommended I use the slice app, and since they were not open for a few hours I downloaded the app. Then, I went back to the website and clicked the link to route me to their page within slice. So far, so good. I saw their logo and double checked the location since I was out of my area when placing the order. I then went in to my meeting, left the app open on that page, and when I came out placed the order. That evening, I went to get my pizza, but as I was driving noticed it said another

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   place on the other side of town. My first thought was did I pick the wrong place, but when going back into the app to check I saw the logo and remembered going to that page specifically. Then, I went to the other places page within slice, and it was the exact same page, just a css wrapper for the top banner color and logo. If you were down past the banner, when you order, like I was you would never know the page had switched on you. Sure, they send a confirmation and all, but sadly for me, I trusted the process and did not check it until it was too late. It seems like they may be pushing people toward their more favorable partners with more locations. Either way, bad experience overall. You know how it is when you have a place in mind, and wait all day, and then someone swaps it for a place much less desirable. You just don’t do that to somebody. Not to mention your business partners. 🙅‍♂️🙅‍♀️🙅
   Developer reply · 11 Jun 2026

   Hey there, we're sorry to hear about the confusion surrounding your order and understand how disappointing it must have been to expect food from one restaurant only to discover the order was placed with another. We'd like to take a closer look and review what happened, so please reach out to us with your order details at feedback@slicelife.com. Our team will be happy to investigate further and assist.
3. ★★★★★ Mystery Gazebo YouNotHaveMyNameNOW · 31 Jul 2023
   This company has the WORST service. It’s built on a wall of incompetent button pushers, who have no clue how to track a pizza or there drivers. DUCATIES MYRTLE BEACH, SC uses them. We live only a few blocks from Ducatis in Living Dunes and have been regulars with their pizza. However, last night we ordered two pies and a salad. We never received our order. They use a company called SLICE which makes Ducatis look horrible. My pizza, after being told for over an hour it was on the way, was left at some gazebo in Myrtle Beach. That’s right, some gazebo in Myrtle Beach. There’s NO GAZEBO in m

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   y neighborhood. And customer service told me twenty lies or more. Then argued with me that it was on my doorstep. Till they sent a picture from the driver. “The gazebo drop!” is not my front door, is not in my neighborhood and no one has a clue where that is. By the time they come clean and said the driver dumped it, (after taking my money and tilp) Dutactis was closed. I tried to call but they would pickup and hang up the phone. No worries. We ate grilled cheese sandwiches. I’m out over $60 bucks with no pizza, no apologies, and no returned calls. Great pizza, terrible delivery system and no apologies. There’s too many pizza joints in Myrtle Beach to stay committed to this kind of slack. Whenever owns Ducatis needs to DUMP their contract with SLICE at that mystery gazebo where my pizza is. Sorry systems = sorry business.
   Developer reply · 28 Aug 2023

   This doesn't sound like the experience you'd expect from us! We'd like to look into what happened here, so please send us your order details at feedback@slicelife.com and we'll follow up!
4. ★★★★★ Awesome for ordering pizza for both pickup and delivery T7789 · 5 Jul 2023
   I must say that I love the Slice app and the concept of giving more of the revenue to the pizza shops especially local shops and we have always had good ordering accuracy and never had an issue with the over 10 different pizza shops we’ve tried from the Slice app in different states up and down the East Coast of the US. Some cash only shops will actually except Slice orders but not take a credit card which adds an extra layer of convenience and accessibility for folks looking to operate cashless but also spend their money with local establishments. The fees are almost nothing compared to DoorD

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   ash and or Uber eats GrubHub etc. those apps are ridiculous my only complaint with Slice the app itself is that the rewards are really messed up right now and have become very hard to earn which is OK as I don’t use the app with intent to earn the pizza rewards for a cheese pizza as it isn’t my usual order anyway but it was fun to earn prior to the chAnges. annoying to have my five or six points wiped out because my local shops no longer participate but again it’s just the rewards that are messed up and I love the Slice app and could not recommend it enough if you’re looking to order pizza thank you
   Developer reply · 26 Jul 2023

   Awesome! Thank you for sharing we appreciate your support!
5. ★☆☆☆☆ The Reward Program is Flawed RC2024 · 7 Apr 2023
   Response to Developer’s Comment: Again, your response only shows your unwillingness to fix your rewards program. The solution given of placing a lower subtotal of $30 so that I do not earn another reward until the other one is used is ridiculous response. The redemption only applies to select pizzerias that you ordered from in the past worth up to $25. You need to order at least $30 worth of food to qualify for 1 point. You need to earn 8 points in order to redeem for a free pizza which means you need to spend $240 to earn a free pizza…what a bargain…Lol! Slice does not allow you to earn anot

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   her point while already having 8 points to redeem for a “free pizza.” That means if do not use your free pizza redemption on your very next order you lose earning another point until the redemption is made on a subsequent order. It makes no sense to not count other rewards earned while still awaiting redemption for one you earned. The purpose of the app is to generate business for local pizzerias and for the user to earn rewards while ordering from a pizzeria that you would likely order from anyway. If you unable to continue to earn rewards through Slice then what separates the app from someone just ordering pizza over the phone or off the pizzeria’s own app? Also, their customer service is very scripted and is not willing to address the issue identified with their rewards program.
   Developer reply · 6 Apr 2023

   Hi there, we're sorry to hear that, if you choose not to redeem your points but still want to place an order, you can do that. You can just place an order with a lower subtotal amount than $30 and it won't be useless. And when you decide you want to order more food, the free pizza will come as a treat from us. After that, you can continue to gather points whenever you place an order with a total above $30.
6. ★☆☆☆☆ FRAUD. COSTUMERS SERVICE DOESN’T WORK estefanyds · 24 Jan 2023
   Don’t even think about downloading this app. I ordered from a pizzeria (Andiamo pizza) on Thursday 01/19, I ordered in this app because I thought it was the delivery app from the store, I ordered at 10:36pm and they said “your order will be delivered 10:56pm- 11:06pm”, at 11:05pm I received a message saying my order was on its way (the pizzeria is 5minutes apart from the place I was ordering from). At 11:17pm I still haven’t received my order so I started calling their costumer services. The lady at the phone was incompetent, I kept calling complaining about my order and it never arrived, ever

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   y time I called the lady said “it’s on its way” “it should arrive in 6minutes” “it should arrive anytime” I asked her to please call the delivery person and she said she did (she probably didn’t). I called the pizzeria I was ordering from and they said they didn’t have an order with my name or the items I requested, I called costumers service from Slice again and I requested the phone number to contact the delivery person since my order didn’t arrive ONE HOUR after I ordered and she gave me a fake number. I told her I wanted a refund and she said “tomorrow at 4 o’clock you will be able to see the refund on your account”. At 11:38pm was my last call with the lady, my order never arrived neither my money. 01/24 I haven’t received my refund. Also 40$ for two lasagnas and a coke ????? Insane. I WANT MY REFUND. I WANT MY MONEY BACK
   Developer reply · 26 Jan 2023

   We're sorry to hear you didn't get the experience you deserve! We'd like to look into what happened, so please send us your order details at feedback@slicelife.com and we'll follow up!
7. ★☆☆☆☆ Horrible customer service!! Millercraig · 3 Sep 2022
   Long story short me & my partner placed an order on the app, We made an error on it and “immediately”called customer service seconds after the purchase to notify them, they said that we could not change the pizza we wanted cause it was already in the oven(how & 30 seconds is beyond me🤷🏾‍♂️) all we wanted was to replace one item with another that’s all but they told us we had to take this item I never heard that from the food industry & it sounded very rude? Like they were forcing us to take something we didn’t want also we paid for it so why can’t we change it? Makes no sense and again beyo

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   nd me-moving on still trying to work this out we called the restaurant which was 7-10mins later we were getting the pizza from this restaurant called La Rustica pizza On 1426 Lexington ave they literally told me the same story, me trying to explain that we wanted one pizza that is different than what we order was just to difficult so we decided to cancel, They had the nerve to say that now the pizza is out for delivery!?….BEYOND ME)….so not only did we not fix anything they decided on there own to send us food WE DID NOT WANT very aggressive & wired? If your reading this please think twice before using this app and the customer service didn’t even try to resolve our problem as being the customer again very very wired and I actually quote the lady we spoke to on slice app she said “ my hands are tired I don’t know what I can do for you” 🤷🏾‍♂️🤦🏾‍♂️.
   Developer reply · 5 Sep 2022

   Hey there, thanks for sharing! We would like to take a closer look at this once again so we can make things right for you. That said, please email us with your order details at feedback@slicelife.com and we'll be in touch!
8. ★☆☆☆☆ Always Messed Up ariel_starr10 · 15 Jul 2022
   I never write bad reviews but this app has me heated. I’ve wasted so much money to get wrong orders, cold food, etc. I’m HEATED. Whether it’s your order being completely wrong or completely late (like an hour and a half late when you’re three miles away from where your food is coming from) this app seems to continually mess up your order somehow. So frustrating to spend a fairly good amount on food and 75% of the time it’s not the right food you’ve overspent your money on and waited a lifetime to get. I’ve tried using customer service and it was absolutely terrible. Basically it doesn’t matter

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   what they did wrong or how the app lacked or the delivery or restaurant lacked, they can’t help you. Only offer you a “sorry”. At a certain point you can order a free pizza but the options they give you DO NOT TELL YOU THE TOPPINGS OF THE PIZZA, so here I am thinking I’m creating my own pizza because there’s no description or option to take anything off of the pizza so you’re led to believe you’re just creating you’re own pizza. It gets delivered to me with meat all over it we can’t eat for religious reasons. Daphne T on customer service SUUUCKS dude. Simply saying “there’s a description of what’s on the pizza”. But when you’re ordering your reward pizza NO THERE WASNT! I’ve been vegetarian for years I’m smarter than to “accidentally” order a pizza with meat on it are you serious? All in all don’t waste your money or time please
   Developer reply · 17 Jul 2022

   Hey Ariel, we're sorry to hear about the experience that you encountered. We'd be more than happy to take a further look at what went wrong, please send us an e-mail at feedback@slicelife.com and we'll connect.
9. ★★★☆☆ This app has issues Just let me post my comment · 29 May 2021
   The app seems to be pretty good looking and is pretty easy to navigate. But they have some locations wrong on their in app map so a restaurant that is 2 miles away is showing up on their app as being 6+ miles away even though they have the correct address. This causes the user to have to do a search for the restaurant. Of course if you didn’t know the restaurant was where it really is you wouldn’t know it was closer to your location than the app says it is. I contacted them about the issue and didn’t seem to actually read or understand what I clearly stated in my messages to them. I went so fa

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   r as attaching pictures of the maps of where the restaurant is and where their app showed the restaurant to be. If that’s what they call customer service I would not want to have a more pressing issue with them. I downloaded the app and was using it because T-Mobile had a T-Mobile Tuesday’s deal. Honestly it’s not worth using the app without a discount since I can call the restaurant directly and pick up my food and not have to pay a dollar fee for using the app. Especially when they can’t do something as simple as placing a restaurant in the right location on a map. I let the restaurant know about the issue maybe they will have more success getting them to fix the issue. I’ll go back to ordering the old fashioned way.
   Developer reply · 30 May 2021

   Hi there, thank you for sharing. We are sorry we let you down and we would like to take a closer look at this and make this right. Please reach us out with further details at feedback@slicelife.com and we will take it from there.
10. ★☆☆☆☆ Don’t use location feature on app and horrible customer service Patsfan212 · 11 Feb 2019
    This was my first time using the app, and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before. As soon as I realized the error, I ca

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    lled Slice and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip. I called Slice to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used the app and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.
    Developer reply · 14 Feb 2019

    Oh boy, this is truly upsetting to hear! We found your order and it looks like our Support Team reached out to you shortly after with a proper solution. We appreciate the feedback and we're already working on preventing this from happening again.

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