Amazon Prime Video

Description

Reviews Reviews the App Store features, not the newest.

4.8 average from 3,077,512 ratings.

1. ★★★☆☆ Annoying problem M93827 · 10 Sep 2026
   I’ve been using the prime app for literal years. All of a sudden in the last few months it’s been messing up in a really weird way. It’s switching the “continue watching” for the two profiles i have set up. So when I’m using my profile i have to use the search bar to find the show I’m watching, but then it remembers which episode I’m on. It’s really odd, it’s just showing what the other profile has been watching under my profile’s “continue watching”. So thats one problem. Then the other problem is, every week or so i have to completely delete the app and download again. Everything will be wor

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   king normally (except the continue watching sections switched) but then randomly every few days I’ll open the app and magically my correct “continue watching” section is back! Except now when i click on the show it just buffers and buffers forever. And i don’t mean when i hit play. I mean when i click the show and it should be showing me the play button and episodes list. Instead it just sits there with a black screen. This has happened SEVERAL times and on different networks and it never loads or fixes itself until i delete the app and redownload. Then it works perfectly but, of course, the “continue watching” sections are switched again…and the cycle continues.
2. ★★★☆☆ Enough said ceebox · 4 Jun 2026
   I could say more, but for such a big company you should be coding your app better. The next episode play doesn’t work on iPhone 11 Pro Max. I like the new clips feature but why are you having them automatically playing along with the continue watching. As well, the play of the promo videos at the top of the app. It’s excessive, and most likely annoying for people with ADHD. I am all for you all making more money, but do you really need to be money locking everything. Your pay for no ads either doesn’t work or I don’t understand it. You should also maybe give people the options to make things l

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   ess distracting, like the automatic plays that I was talking about and even maybe toggling the automatic next play. I do understand the removal of the next play button on the app because you can scan the episode to the next one but it’s sometimes hard to catch the little dot to scan through the episode. It also might not be intuitive to some people to even get to the next episode like that. Maybe not the best decision doing that. I do like some of the options you all have, maybe you all could open up some shows and movies for people sometimes to take them into consideration.
3. ★★★★☆ New, visually impaired member. Game Double Tap · 21 Apr 2026
   I’m a new member of Prime video app. I like it very much. I don’t agree with people complaining about morality or politics. Shows are all about pushing limits. Shows are like the great American novel. Without freedom of speech, expression and creativity, we would have nothing new, noteworthy or entertaining. The first show i pulled up was Fallout. It was great! I love sexy, quirky and high-energy shows. Like Alien Earth, industry. So, i was immediately onboard. Unfortunately, there is one problem. Figuring out how to activate audio description, for my account is rather difficult. If ther

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   e could be an easy to find toggle on or off, that would be awesome. Other than that, i don’t have any complaints. I’m down to explore, have fun and enjoy any titles with audio description. I do know the options are available. But, i have to find out how to access them. Also, the interface is a bit slow and clunky, when voiceover, iOS, is active. Fixing that would greatly improve my experience. Again, thank for this inexpensive, fun, creative showcase of entertainment! I’m loving it! You’ll get 5 stars when you fix the AD.
4. ★★☆☆☆ Why won’t it let me purchase a subscription? AvaInOH · 26 Jan 2026
   The movies and tv shows on this app are great, as someone who loves to watch tv. But I am giving it 2 stars because for some reason, it won’t let me buy peacock premium plus. All I wanted to do was watch hunger games, and a few other movies, but apparently the app needs access to your email to make a purchase. So I had to go through a million verification steps to add my email, and then I had to go through even more verification steps to change my password, and then I had to go through all of the verification again. I tried to purchase peacock premium plus again, and I actually made it to the

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   next step. So then I choose my payment method, and clicked purchase, and it said there was I sign up problem. I’m just so confused as to what the problem could be. I am signed into this app. What more do you want from me? I don’t know if it is because I did something wrong, but I have spent like 30 minutes now trying to get this stupid app to work. All I want to do is watch hunger games. And even if I did do something wrong, why does the process to purchase a subscription have to be so complicated?
5. ★☆☆☆☆ Worst app &&^ customer service Lexrey04 · 4 Dec 2025
   I’m very disappointed in this app and customer service I was trying to figure out why I wasn’t able to watch movies when i paid for the subscription about 2 weeks ago and I literally had 2 more weeks until I have to pay for it again and I used my email to login even my number was on there to verify it was me so when I was trying to watch a movie and I couldn’t I called customer service for help to see why it wasn’t working. I been on the phone with them for almost an hour trying to figure this out and I told them my number and email and he tells me “ someone is using your number” how?! He expl

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   ains why but then again trying to understand how?! it doesn’t make any sense when I used both. All I wanted is to get it resolved so I don’t waste anymore time just trying to watch movie with my nephews since this is my only day off instead having to do that I been on customer service upset bc I had to repeat what I said over and over again the guy wasn’t understanding me or wasn’t listening he told me to look for order number and other stuff and I gave it to him still couldn’t find my prime account and then I had to give him my last 4 digits to my credit card still nothing so at that point I gave up bc this app shouldn’t be this hard to get into when I paid for the subscription and I put my information in and when I asked for manager he was being rude and saying he is one but at the same time you couldn’t help me you couldn’t find my information at that point I was really done. I cancelled my subscription and never again use this app . 🚮🍅
6. ★☆☆☆☆ 9/2/25 Most recent update IS HORRIBLE Februaryfrenzy · 3 Sep 2025
   Where do I even begin? 1 star alone just for the newest “updated” version of this app. This part of the update really focuses on once you are viewing the content, that screen. Otherwise, the app looks the same from previous updates. The time viewed/time left is gone, you can only tell how far you are in the show or movie by using your finger and trying to go backwards or forwards. The updated “trivia” “cast” is harder to find. Speaking of, it’s also in bolder and larger font that is quite distracting. I liked in the previous versions the boxes were separated between each cast member, trivia, i

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   n scene, etc. i They took the boxed thing away, if that even makes sense, and it just looks clunky. The font is also in a grey color so it’s harder to read the cast’s titles/works. The font overall just seems to large, so much so it messes with the aesthetics of the app. Last but not least, it’s much harder to skip or go back. You have to really press your finger to go back or go forward now. This version seems awfully clunky yet in such big font but with dull font colors you can barely make out. If clearly makes no sense, it doesn’t even make sense for me to view stuff on the mobile app anymore (the only way I watch prime video btw). 1/5 stars- 1 star for the overwhelming large number of content on the app.
7. ★☆☆☆☆ Scam Mercur4 · 20 Mar 2025
   So you pay at least $99 a year for this and yet there are still ads? So you watch the 2 minutes of ads and once you get through you realize you don’t know what just happened in the movie/show so you hit the 10second back button only to be forced to watch 2 minutes of ads again so okay you watch 4 minutes of ads total and now you really don’t know what’s happening in the movie so you hit back 10 seconds again only to be forced to watch yet another 2 minutes of ads. 🤬 🤬🤬 at this point you wonder why your even paying $99 for just to get the privilege of watching ads with a side of movie so you

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   do what any American does leave a 1 star review that you know means nothing to them but hey it’s the only civil way to express your frustrations with their scammy ways and so you go back to one piece since at this point your watching 1 second of content to 2 minutes of ads. And after all this you close out the app to reopen it just to find out it removed the movie from your continued watching reset your entire watch time and is making you watch 50 seconds of ads just to be able to skip to where you think you were in the movie only to force you to watch 2 minutes of ads each time you guess the wrong time. Screw you and the horse you rode in on.
8. ★★★★☆ Good app. Sunthebun1 · 28 Jan 2025
   I use the free version of the service and it is a good app for that. Being able to watch free live channels and free on demand shows is what makes it good. However there’s a couple issues that need to be addressed. Mostly with episode numbers and playback issue. There are some shows that you can’t list as episode 1 for each season. For example the on demand episodes of The Price Is Right the Barker era channel you have it listed as episode 1 for season 11. That’s incorrect. The first 5 episodes of season 11 were skipped and begins with episode 6. 10 episodes are actually missing from that seas

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   on due to the channel skipping those episodes. Therefore they should be listed as the production numbers. Episodes 4581 through episode 4985. As far as the playback goes episodes 4581 and 4582 are played twice for on demand viewing. Where episodes 4851 and 4852 are supposed to be played it plays episodes 4581 and 4582. Or in the way you have these episodes listed instead of episodes 130 and 131 are supposed to be playing it plays episodes 1 and 2 for the 2nd time. Please look at those episodes and find the 2 episodes that are supposed to be playing on demand and get them corrected. Don’t forget to list them in the right way that I mentioned in this lengthy review. Thank you.
9. ★☆☆☆☆ Ads and crappy interface MW0399 · 8 Mar 2024
   I used to love this app because it didn’t make me watch ads. However, it seems like there is a minute long ad every five minutes. I truly cannot understand why they would make this a feature. Jeff Bezos is one of the richest men alive and there is absolutely no need for him to generate revenue by giving viewers 2 unskippable ads to watch every 5 minutes. On top of this, the app can’t seem to remember what points I left off on a movie/episode of a tv show. I will be half way through the episode and close out the app to do something else, just to open the app back up to see that it restarted the

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   entire episode or even start me on a completely different episode than the one I was watching. It will play another minute long ad before starting the episode, and once I fast forward to where I left off in the episode (because the app won’t remember where I actually left off in the episode), it will play another 2 ads which are each 30 seconds long. If I rewind ten seconds after picking up the episode from where I left off, it will play ANOTHER 2 ads that are 30 seconds long each and unskippable. It’s not the ads that really frustrate me either, it’s the fact that I ALREADY pay for prime and yet they still have the audacity to make me watch ads or force me to pay more in order to not have ads. The app has truly gone downhill in such a small timeframe. Please fix this and make this app what it used to be. Yall need to stop being so insanely greedy and sucking each and every last penny out of your users when most of us can barely afford to keep a roof over our heads and food in our stomachs.
10. ★★★☆☆ Fix my subtitles so they stay on!!! Selynyx · 28 Apr 2023
    I could care less about the new format and look, but subtitles are messed up now. It used to be that movies and shows would always play with subtitles because I turned them on. Now every time I watch something, I have to turn subtitles back on, even if it’s the same movie that I just started earlier that day. If you’re going to make it that subtitles are automatically off, then at least make it a setting option to have them automatically on vs automatically off. I’m someone that uses subtitles all the time, and I’ve never had to turn them back on for the same movie every time I re-open the app

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    and press resume. Every other streaming app and previously prime video too, if you turn subtitles on once for one movie or show, they stay on for everything until you turn them back off. That’s how it used to be and that is better. Now I have to hit pause, turn subtitles on, go back 10-30 seconds, then I can resume my movie with subtitles on. At least make an option in settings to have subtitles automatically on or off, plus the ability to change it for an individual movie or show. Also it’s buffering and lagging more than before. In my case, it could be the area I’m in bc I have no wifi and most places have poor cell service, but prime video is still acting up more than any other streaming apps I use. I’ve never had any issues before, and if subtitles worked properly, I would give it a 5 star rating. But I use subtitles all the time and now I’m annoyed and irritated every time I start a movie or tv show. Fix them please, they worked fine before.

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