Kohl's - Shopping & Discounts

Description

Reviews Reviews the App Store features, not the newest.

From 944,241 ratings.

1. ★★★☆☆ New issue needs to be resolved Michelle_712! · 15 Jun 2024
   Up until 2 months ago I would have rated the all 4-5 stars… What changed? I don’t know… if I want to use the app while SHOPPING IN PERSON I do like to make sure that prices are labeled correctly and/are updated on the tags… I used to use the apps barcode scanner but now every single thing I have tried to scan (in the store so that means the item is in stock) But now everything I scan comes up as “not in stock” which makes no sense ESPECIALLY because these items are OBVIOUSLY in stock because I’m actually at a Kohls store, scanning the actual tag that are attached to ANYTHING and in EVERY ITE

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   M AND CATEGORY THE STORE SELLS. Also, the page it takes me too after scanning something IS USELESS and not only because the item is clearly in stock but because I scanned it but also because it’s doesn’t offer similar items, doesn’t mention having anything shipped to the store or to me… The barcode scanner is one of the only reasons to have the app and an account other than keeping track of points, searching for merchandise and however accurate the app is searching on the app FOR ITEMS THAT ARE “IN-STOCK” and can be picked up that day and if it’s not available at the location I shop at the most often the app shows you other Kohl’s stores with AVAILABILITY THE SAME DAY and that is it. Just getting emails whenever there is a new event,sale, coupons etc. I’ve tried to reach someone who can help me fix the scanner and was on hold for an hour and finally decided to hang up.😡
2. ★★★★☆ Frustrating app…missing things like back button Want More x10 · 14 Jan 2024
   I like shopping at kohls this is just an app issue. It is one of the most frustrating shopping apps I use. You cannot always go back to previous screen (like reading QA in reviews) meaning you have to go all the way back to the home screen and start your search again. Additionally, if you’re picking a color you can’t just click back you have to navigate a confusing route in order to get back to your product. Or if you are in your shopping cart and you select the item in your shopping cart because you want to read the details of the item again, you can change the color options and update the

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   item in your shopping cart but it doesn’t take you back to the product page, so you can see details review again etc. App search functions and filters are very limited. I love the ability to eliminate certain brands (rather than selecting brands that I’d like to see) I have to go in and click all 75 of the other brands except for the one or two I’d like to eliminate, it is annoying. Because it is not an easy to use shopping app it is very frustrating, I have put it down on more than one occasion and just not completed. Meaning Kohls is losing money by not updating the usability features of this app. Please look at other retailer apps (like target) to see an easy, user-friendly app and how it should function.
3. ★☆☆☆☆ Horrible experience with customer service Princess p 2964 · 10 Dec 2023
   I love Kohl’s, but my experience this year is horrible. I have ordered several ceramic things that arrived damaged because they were all thrown in a box without being wrapped. They sent a replacement that was shipped out in a BAG and the ceramic was wrapped in paper which of course came broken. I had to call them back and asked for another replacement due items damaged again and I was told they can only replace an item once. Spoke to a supervisor Emma Lou. ID 7048 and she proceeded to tell me they can not replace my items and will have to issue a refund and that there seems to be a trend of me

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   receiving damaged items. Basically accusing me of lying. I have the items here and wish I could send them directly to her!!!!!!! I am beyond upset!!!! I told her I can take them back to the store and she told me no need. I spend a lot of money with kohls and the way I was treated was unacceptable. I will not be doing much shopping with them from now on. I still have several packages to be delivered and I truly hope they are not delivered damaged so I will not have to deal with rude, insensitive supervisors. Who ships glass items in a bag without protection of the item and then accuses the customer of lying because both shipments were damaged. I am not going to eat the cost of my hard earned money for things that were delivered damaged just because it happened more than once and they feel I shouldn’t call for a replacement more than once. I also had a missing item and received a reindeer with a broken leg and antler and I never called back for a replacement. I could imagine what I would be accused of then. Unbelievable
4. ★☆☆☆☆ Not a paid review Graevon · 31 May 2023
   It’s amazing how many companies rely on paid reviews but this one is not I recently accepted a kohls card to get a large discount off a purchase and of course when I received the card I got this app to pay it off. Worked fine to register everything allows me to login but will not accept my password which it required again to add banking info. I call in and immediately get ab over seas agent who barely speaks English who claims to need by bank account and routing information to verify me. Interesting considering they do not have it all. I end up calling in for a supervisor rather than to gi

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   ve that information and the supervisors calls me a liar and says it did not happen I’m imagining Kohl’s does not ask for that information and hangs up. I call in one more time this time the agent seems to be concerned gets me another supervisor who blows it off reiterates they do not ask for that info. The kicker this supervisor turns around and tells me now let me that payment information and proceed to tell me they need the bank accounting and routing number. Amazing service considering they are not allowed to ask that over the phone according to two supervisor now. I hung up deleted the app and paid off my card at the store, currently trying to get it cancelled so I don’t have to deal with this level of trash.
5. ★★★★★ Track Kohl’s Cash & Rewards Right From The Shopping App Nursebeanpole · 19 Feb 2023
   The Kohl’s app does it all. As you shop, the app racks up new Kohl’s Cash while the built-in wallet is ready to apply previously earned Cash and Yes-To-You Rewards before checkout. Not only that, but any other possible coupons, promo codes, or discounts are listed in the same place. You get to choose which you want to apply. In most cases, this smart app automatically picks the best combination of allowable savings. What other company does that? Just like in the brick and mortar stores, you can earn more Kohl’s cash during sales which is emailed to you and electronically added to your Kohl’

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   s account wallet. If you pick up purchases items at your local store, there is a $5 Kohl’s cash reward waiting for you. Shopping on the app is easy. The search function works well. I have come to prefer shopping on the app over my computer if I cannot get to the store. Every developer should aspire to build a platform that functions this well, is user friendly, and offers the Kohl’s shopping experience loyalists have come to love.
6. ★☆☆☆☆ Terrible online deliveries! Simi shopper · 6 Aug 2021
   I am a VIP cardholder so clearly I like shopping their stores but online is a whole other place. 4 times I placed online orders and everyone a full disappointment! First..outdoor furniture order suddenly gone missing after delivery schedule set and sent to UPS (supposedly) so they canceled it. I even rescheduled my week around this delivery. Second.. attempted to reorder outdoor furniture, confirmed order, only to be emailed days later they canceled again saying none available now. Very frustrating! Third..daughters birthday roller skates arrived literally thrown on the porch, the box inside c

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   ompletely torn apart and skates scratched up. The wheels were dirty. They appeared used and mistreated every step of the way. Too late to reorder them as they arrived the day before her birthday so i cleaned them the best i could. Calling customer service was a total bust. No one would answer and all automated time wasting nonsense. Last!…ordered same daughter a pair of shoes that only came in her size online at the time. They arrived with black marks on both shoes as if mishandled and a red lipstick stain on the fabric on one side. Get it together Kohls! We like online shopping too and expect our service and merchandise to be valued. This is not the type of consistency or treatment we look forward to at any level.
7. ★☆☆☆☆ Worthless coolmama3 · 4 May 2021
   Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about this app, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they do

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   n’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about this app. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate this app. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with.
8. ★★☆☆☆ Barcode scanner doesn’t work, cannot upload photos for review be_lovely · 12 Dec 2018
   I have an IPhone X so I know my phone isnt the issue. When trying to scan the barcode it’s blurry at first and won’t seem to focus—app doesn’t allow for this, and it does nothing. No scanning takes place. This is SUPER annoying. There is no focus feature within the app. I’ve only been able to scan something once and I’ve tried dozens of items dozens of times each—PLEASE FIX THIS KOHLS!! There is no option to upload photos to your reviews in the app, but you can do this on the computer. Also you cannot view photos within reviews which is MAJOR issue for me as reviews are how I decide whether I

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   am going to buy a product. Also the app is not up to date for what items are actually in store. I looked for items prior to going to the store, went to the store and the items were there I then searched again via the app and it was saying that the items were not available in that specific store, but they were clearly in my hand. There are also little things that need tweaking like with the coupons and add to wallet feature. Sometimes they are applied on their own and other times you have to add them. They stay in the used coupon section even if they don’t apply which is annoying as well. Lastly the items names are not quite accurate on the app example: the Sonoma Goods For Life “The Warm Wool Sock” Trekking Crew is listed on the app as Women’s Sonoma Goods for Life Wool Trekker Hiking Sock. Which if you were looking for “the warm wool sock” you wouldn’t be able to accurately find it searching the app, especially if you write it on your Christmas list and your gift giver is looking for Sonoma’s “warm wool sock” :(
9. ★★★★★ ORDER DENIAL!!!!!!!!!!!! Mad at Kholes!!!! · 25 Sep 2018
   I placed an order, the next day I received an email. They wanted me to call them. Not a problem, before I did I checked my bank and seen that the payment was processing. No problem there. The man that I spoke to was very rude. I was informed that I Can’t place an order from them due to the fact that I am on a family plan, the phone isn’t under my name it’s under my husbands. That is the stupidest thing I’ve ever heard. Made me feel substandard, he would only allow my husband to place the order even though I provided addresses, phone numbers, account information, but that wasn’t good enough. He

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   spoke of a “National debt register” I could not be found on. Don’t understand that, I have 6 credit cards 2 bank accounts and a car loan. But Excuse me I didn’t give you my social security number so how are they looking people up. Not to mention why do they have access to our phone records. They are a department store. I gave them more information to prove identity than I have ever even given my bank. My husband and I are truck drivers, I order online for most all purchases, clothes and items for family. I have them shipped to my daughters house and pick them up when we get home. No other store has ever given me any issues except this one. I guess they don’t like women to order. You will be out of business in a week, I’m sure most of your business is women. I did have a online manager contact me and said for me to take marriage license, birth certificate, drivers license, my credit and debit cards, social security card, a copy of insurance information, and my car registration to my local store and have the manager verify my identity. That is absolutely ridiculous. Maybe they should ask for my first born as well. Lost my business!!!!!! Macy’s is your replacement, they are so much better to work with. It may cost a little more but well worth it.
10. ★★★★☆ Worst app ever Reviews from SC · 24 Sep 2018
    I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than

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    once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!

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