Wingstop

Description

Reviews Reviews the App Store features, not the newest.

From 1,428,859 ratings.

1. ★☆☆☆☆ Worst Experience Ever MultiverSeven · 26 May 2026
   WingStop outsources their delivery drivers when you request delivery through their app. This led to me waiting out in a literal sh!+ storm waiting for the DoorDash driver to arrive as scheduled and “tracked” on the app only to receive a text from DD driver saying “really sorry man I double booked and dropped your food off at the wrong house but you can cancel or reorder” as though he didn’t know they closed in like 20 minutes so receiving a meal tonight after a long day of rest and recovery was going to be virtually impossible. I told him he needed to fix it. He said “nothing i can do” “tak

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   e it up with Door Dash”. I didn’t order through Door Dash. WingStop’s answer was a remake but they couldn’t arrange a driver for next day???!!! So I Uber there the next days since even Sr Mgr says they can’t coordinate driver for next day?! Absolute garbage the way this incident was handled. There should be an investigation launched into this for theft, negligence, incompetence, and failure to adequately follow through with even a remote ounce of empathy to ensure this type of irresponsible conduct receives the type of attention that holds all parties accountable for their role in this clown show.
2. ★★★★★ GREAT FOOD APP Just Hungry · 13 Feb 2026
   As someone who relies on food apps for both convenience and quality, The Wing Stop App has set a high bar for the competition. The interface is clean, the search functionality is highly responsive, and the transition from cart to checkout is entirely frictionless. It’s rare to find an app that manages to be this feature-rich without feeling cluttered. The logistics behind the app are clearly well-optimized. I’ve found the Real-time Tracking to be consistently reliable, which is the most critical factor for a daily-use app. It takes the guesswork out of ordering and delivers a premium service t

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   hat justifies the digital footprint on my phone. But let me tell you what truly keeps me loyal to the Wing Stop App is the sophisticated reward system. Unlike other platforms where points feel unattainable, this system offers: Clear Progress: Transparent tracking that makes it easy to see the value of every dollar spent. Tangible Benefits: Rewards that actually impact the bottom line, rather than just minor discounts. Smart Incentives: Personalized offers that feel tailored to my actual dining habits. Final Verdict: For anyone looking for a food delivery platform that respects your time and rewards your loyalty, the Wing Stop App is a top-tier choice. It’s the perfect blend of utility and value.
3. ★☆☆☆☆ Save yourself the trouble! ReviewerCOR · 10 Jul 2025
   I decide to use the Wingstop app for the first time trying to take advantage of the free delivery on Wednesday’s. Everything works fine place the order and it says through a direct text that it’s was going to be delivered at 8:28pm… as you can see from the photo, at 9:09pm my order was suddenly cancelled with no explanation. I call in to understand what happened and hopefully get my food, I’m first talking to a young man who out of nowhere transfer me to someone else which just decides to hang up after I explain my issue!! I call back again and she answers and starts laughing once she realize

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   s it’s me again, she says she has no idea why it was cancelled and that for me to get a refund I would need to contact them through their website! I ask them to just make my order again and I would pick it up. I pick up my food take it home and would you believe it they were short a couple of wings and seemed like they gave the smallest wings possible not to mention the extremely salty fries. I have worked fast food and understand how annoying it can be but something like this should at least be treated kindly, I work long hours and having to deal with something like this just spoils it for everyone. Will definitely not be buying from here again, and if I were you save yourself the trouble of online ordering and go in person!
4. ★★★☆☆ No option for wings sauce on the side OriginalDC · 28 Feb 2021
   Just like any other restaurant the convenience of ordering thru an app is very helpful and of course quite efficient. The availability of all options in the app compared to when you order while on premise drives my decision on which place to order from. The wingstop app does not give you the option to select the wing sauce on the side. I prefer my wings plain then dipped in the sauce when eating them. Because the amount of sauce you want in your wings depends on the flavor of the sauce. This also preserves the crunchiness especially when you ordered it well done. I sure hope developers make th

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   is change ASAP so I can start using this app again. I tried calling in my order one time and despite me asking to have the sauce on the side. They forgot and they had to redo the order which I have to wait for to get done. So for the meantime I order my wings from a local wings place since they do what you requested for.
5. ★☆☆☆☆ Never received online delivery order deatnator47 · 27 Jan 2021
   I placed an online delivery order and waited for my order but my order was never delivered to me. When I placed my online order to be delivered to my door I was not given any receipt or confirmation number and was only given a number. I tried calling the number it gave me but the number was out of service. There was no location on where the driver was and after about an hour my order was marked complete. I went outside of my apartments and saw no one, never got my order. There is nowhere I am able to dispute this and I paid $40 for my order (including tip). Since there was no option to dispute

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   this on their app, I tried contacting Doordash and Doordash told me I need to request a refund from Wingstop. So now I am going back and forth and my $40 was stolen from me. Be careful using the app! It’s worked before but not every order will be delivered by a driver so just know if you don’t receive your order or have any issue with your order, expect for the issue to never be resolved and expect for your money to be stolen from you.
   Developer reply · 7 Feb 2021

   Thanks for sharing your experience with us! We’re so sorry you ran into an issue. We’d love to learn more. Please contact us at www.wingstop.com/contact-us so our team can look into this further.
6. ★★★★☆ Easy to use but options are scarce Chthonic Catnip · 29 Feb 2020
   It’s super easy and quick to order from the app but I don’t like that we don’t get a lot of different options. Every time I order I have to call in to the restaurant immediately afterwards to make changes because the app doesn’t have enough options to choose from. I like the hot lemon wings, extra wet. But the app doesn’t give me the option for either of these things. There’s so many different flavours that aren’t available through the app. Another issue is when you select “more options” and it just says “extra well done”. Where’s the option for extra wet wings? Y’all need to give more options

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   to choose from to keep customers from having to call in after using the app. Even the drink menu is scarce. My local Wingstop has a drink machine with so many things to choose from like Powerade, Vitamin Water, or even flavoured Coke. I know not all locations have such a variety but it would be awesome if the app could reflect the options of the store we choose to order from. Aside from these issues, though, the app is great. I just feel some improvements could be made.
7. ★☆☆☆☆ Recently disappointed klala314 · 5 Oct 2019
   My husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we ma

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   de the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order. Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again. We just thought the developers of the app ought to know that they are losing the company money. Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to.
   Developer reply · 7 Oct 2019

   Thanks for sharing your experience with us! We’re so sorry you ran into an issue. We’d love to learn more. From your review it sounds like this issue is likely specific to your local restaurant. Please contact us at www.wingstop.com/contact-us so our team can look into this further.
8. ★★★☆☆ App was good just 3rd party was the issue Tazz43722001 · 13 Apr 2019
   So I downloaded the app and decided to tú the delivery option this time. Was easy to get done and no problems with navigating the app. So it shows the progress and order time for drop off which was cool. The problem was not with the restaurant but with DoorDash who runs the delivery for them. The app said the people have not picked up my order so 15 mins after my delivery time I called the dasher and she was having issues with her app to pick it up and there is no way to contact door dash by phone so I ended up going To pickup the wings my self now by this time I had been a good while that my

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   wings were there and now they were cold and as I walked in to the store the dasher was just picking up my order about an hour after it was suppose to be at my house. So I stopped the dasher and we talked I took the wings she said she was sorry which it’s not her fault was the app she was using and she went on her way. So I talked to the manager here and she hooked me up with cooking me a new order and making it fresh so app wise was great DoorDash was the fail on this that’s why it got a 3 but in the end yummy wings in my belly
9. ★★★★★ Options removed Nfrancour · 2 Feb 2019
   Wingstop is my wife’s and my treat for the week - every Friday we order Wingstop. The app was great I could order it in just the right time to put my kids to sleep then go pick it up without having to step away. The new app is very good and easy to use, but recently they removed 2 key options that without them don’t allow me to use the app. Making the wings and fries well done and selecting if I want all drums or all flats. I use both those options every time I order but recently those options are not there. I’m going to call my order in today, but without these options that removes the convin

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   ce of the app and ability to quietly order and time it out. Unfortunately this might lead us to order from somewhere else moving forward. I will def update the review / stars if this gets fixed.
   Developer reply · 8 Feb 2019

   Thanks for sharing your experience with us! In preparation for the Big Game, modifications like All Flats, All Drums, and Well Done were temporarily disabled but should be available now!
10. ★★★☆☆ Issue when ordering bundles TannerRaesMommy · 14 Apr 2018
    App is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings

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    on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request.

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