ADP Mobile Solutions

Description

Reviews Reviews the App Store features, not the newest.

From 4,462,318 ratings.

1. ★☆☆☆☆ Always kicking user out after signing in Giles1231 · 16 Oct 2026
   This app used to work wonderful but then they started doing all these updates and lately for the last six months it’s been the constant issue with that. I’ve had to explain to my boss that the app kicked you out after signing in. It doesn’t happen once it happens multiple times sometimes that the whole day, which makes the whole workday stressful sometimes I am mobile and I am in various locations. I’m not at my office on computer connected to stable Wi-Fi to be able to clock in and out on the web so HR brought up the useful app and we were using it for about four years up until recently. It’s

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   just started taking a turn for the worst. I’ve heard nothing but headaches. I turn on and off my phone, uninstall and re-download the app constantly should try and alleviate these issues. I’ve gotten to the point where I’ve had enough. I can’t even go ahead and clock in or out on the smart clock feature unless I sign in into ADP. So what’s the point of doing that anyways? So then I began starting my day by caulking in by signing into the main page on my ADP app after five minutes of trying to sign in and getting kicked out of the app. once I finally get in to clock in and out for lunch I try to use that smart clock feature unfortunately it just doesn’t work half the time. so there’s no real point of me using this app anymore I just log into my browser on Safari and do my best to clock in and out on a web browser on my phone and it does not even display properly for me to go ahead and use it on my Phone browser. Honestly ADP you need to fix your app.
   Developer reply · 18 Oct 2026

   Thank you for taking the time to leave your feedback. Employers control all access to accounts, so we recommend contacting your company's HR/Payroll person to update information in the system and/or reset your account to get logged in. If needed, your employer has an ADP Service Team that only they can contact for further assistance. Thank You, ADP Client Experience.
2. ★★☆☆☆ Not impressive, but better than others jaxon_riddle · 4 Mar 2026
   I’ve had to use a couple other apps/companies for hour logging and I appreciate ADP. There’s not much to say about the app. I use it to clock hours and request time off, and it largely works. My company doesn’t use a lot of the features the company has, so I can’t judge those. There’s just one bugaboo that really frustrates me. I have to cover my front camera or face the phone to the ceiling because no matter how many times it gets updated for bug fixing, the facial recognition gets triggered randomly and if I let it confirm my face, it’ll kick me back to the home page. The only way to stop

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   it is to tap when it’s trying, or let it fail and then tap cancel. That annoyance happens three to four times I use the app, every single time. Fix that annoyance and I’ll bump you to five stars. 3/3/26 This app is still so annoyingly buggy. It’s still more convenient than using the website, but there are features on the site you can’t get on the app, and recently I have to try to open it three times before it will, and even then it won’t scroll unless I try for a good solid minute. It’s like it only drags what’s currently on the screen rather than actually scrolling. When it finally lets go and scrolls, you’ve gotten so annoyed that it scrolls past what you want and then you try to scroll down, but nope, it’s stuck again. Downgrading to 2.
   Developer reply · 5 Mar 2026

   Hello, thank you for your review and feedback. We’re committed to continuing to enhance the ADP Mobile app experience. We’ll be sure to pass along your review to our product team. Thank you, DS.
3. ★☆☆☆☆ App design looks nothing like the images SquattingSamurai · 18 Jul 2025
   I already wrote this review once, but just to reiterate: the app design looks nothing like the images. Everyone I know has the new design (like in the images), whereas mine is stuck on the old, what feels like 15 year old light blue and grey design, half of the buttons don’t work, UI doesn’t scale properly, and everything is super clunky. My web version looks fine, but going through the motion of pulling the web version every time is not a good solution. I reinstalled the app multiple times, and even reseat my app from within, following the advice of the developer who responded to my previous

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   comment. That didn’t help either. I don’t know what the problem is or why it is acting this way. The “gear” icon in the top right corner doesn’t work, and there are no other settings that would allow me to switch the design. It’s just frustrating at this point. Could it be caused by some of the security settings on my phone? Does it need certain special permissions to load the new design? I know it’s not my organization because my coworkers have the new design already, so this is just frustrating at this point. I wish I could submit a screenshot here, but I can’t. Trying to reach the support directly is also a nightmare: the AI ChatBot doesn’t let you request a real agent, and the phone it gives you just takes to another automated system. Writing these reviews seems to be the only way of getting any feedback
   Developer reply · 16 Jul 2025

   Please try resetting the app. You can find this under your picture in the top right and then settings. JC
4. ★★☆☆☆ Needs an update/upgrade JamminFlores · 20 May 2024
   I like the ADP app, I’ve had it with different jobs which I’m happy to have worked with having this app, because I can go back years and still be able to see old statements. I have my push notifications on through my iPhone, I’ve been attempting to do the same through the app but unfortunately no settings for notifications. My employer uses ADP for our schedules, and I physically have to go into the app and tap my way into schedules just to be able to see my schedule. It would be so much better if I was to be alerted (while not in the ADP) by notifications screen on my iPhone. PLEASE ADD THIS

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   FEATURE!! I only get alerted for my paystub being available and I would much rather prefer an alert for a new posted schedule! This app also needs to add an availability feature, I dislike having to tell my employer verbally my availability and having to remind them. There are many other employees and I’m sure it’s hard to keep track. I want to be able to go in the app and add my availability as well as request time off. Another feature to have is a shift switch, sometimes we as employees want to switch shifts with others and we can’t do that in the app. We have to verbally say it and when they finally do switch, it takes ADP hours to make the switch. ADP just needs more features for employees.
   Developer reply · 22 May 2024

   Hello, thank you for your review and suggestion. We’re committed to continuing to enhance the ADP Mobile app experience. We’ll be sure to pass along your suggestion to our product team for further consideration. ^DS
5. ★☆☆☆☆ Trash Cmwpmm · 19 Apr 2024
   In the future, when I’m interviewing with prospective employers, I will be sure to ask them what payroll software they use. If it’s ADP, I will let them know I’m not interested in the position. I’ve now had 3 separate jobs that use this service and it is abundantly clear to me that they spend all their development funds on the management side of the app with no concern for the employee. Absolute train wreck. From lag to nonfunctional links; a clunky interface to nonsensical instructions, ADP is a chore to use. Each time a new company has hired me, ADP has required me to set up a new user accou

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   nt. It seems they’ve never considered people might change jobs. My user names are never available because I’ve already taken them. Then I get to repeatedly enter the same information over and over when onboarding. Name, address, DOB, email, phone. All entered, submit form and go to the next. Now please enter all the info again. Submit. Next form, please enter all the info again. I feel like I’m taking crazy pills. Then, go work for a new company, create a new user account, and go through this insanity again. I’ve created the same emergency contacts for three different accounts now. And none of this includes the disaster of every day use. Whomever is giving this app such high ratings must not be actually using it. At least not on the employee side of things. ADP makes the folks at PayChex look competent.
6. ★☆☆☆☆ What a waste of time Tiredofthecrap2023 · 24 Mar 2023
   This thing rarely works. Quick clock works one maybe two days in a row. Then you have to sign in and wait forever for it to take. Also it makes you change your password every so often and can’t be one you used in your whole life it seems. Probably not but you get the point. What a time waste. After a certain amount of hours you can’t clock out. What junk. So just wrote the times down and call the payroll person once a week with your times and let them deal with it. How it got any stars is beyond me ! David Update ; I was sent an email saying clear the phones cache. Funny I don’t have to do th

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   is to use any other app. Even after that it’s a crapshoot if it lets you use quick clock or do you have to log in and wait minutes for it to load any info. The email also says to contact the payroll people so they can contact the rep. Well news flash. They spend more time on the phone with the rep than they do working since we got this system. Well it seems like it. Every time I go there they just look frustrated with this system. It’s to the point where we call in out times every once in a while. Update number 2. They sent another email that says the same thing as the first. I am at a total loss. Even the service seems to be cookie cutter.
   Developer reply · 27 Mar 2023

   Hello, thank you for taking the time to provide your feedback. We have passed your information along to our product team and they would like to speak with you further to learn more. Please e-mail us at adp.ios.feedback@adp.com and include your full name, username, e-mail address, OS version, App version, device type, and a screenshot if possible. Thank you, DS.
7. ★☆☆☆☆ Avoid if possible ADPsuxxxs · 10 Feb 2023
   I don’t know how they got this up to 4 and a half stars, but beware anyone who has to use this service. It’s terrible; that’s the short of it. The long is it’s slow, it is works far less often then it doesn’t, and it will get you in trouble with work. You’ll think you’ve clocked out and it doesn’t go through, you’ll think you’ve clocked in and it doesn’t go through. Worse of all some days it won’t work period, despite phone restarts, being patient, and trying for up to 20-30 minutes. It crashes every other time you open it, and generally takes the worst possible route for what is essentially a

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   stop watch. Clearly they attempted to make this some super app, but it’s an abject failure when the most important thing, clocking in and out of work, is non functional. Many, including myself, are nervous about time, as we don’t want to hit overtime accidentally or be under hours accidentally. This app will nearly guarantee you have more problems than before. If possible, avoid this app, if not possible then prepare to suffer because if you go to their help page it’s a Ai that offers one solution, and if that doesn’t work than you are out of luck. I’ve never had to talk to managers more about time than after having to use this app, starting last July, and every day that I’m forced to use it is a worse day than the last.
   Developer reply · 13 Feb 2023

   Please try clearing your phones cache, delete and reload the app and make sure you are running the latest version of your phones OS. If that doesn’t resolve the issue please contact your company administrator usually the payroll/hr contact at your company and they can reach out to their ADP Tech team to troubleshoot. Ds.
8. ★☆☆☆☆ Painfully slow and fancy fancy user interface De Wildt · 15 Apr 2022
   Asside from the app being slow to start up a lot of the UI uses “fancy fancy” components that aren’t what you would expect on your phone. See ting time in a time off request for example isn’t just a normal date time selection. Even more painful is changing your password (when it inevitably resets because apprent security). Changing the password requires a reset and if you use a password manager with generated passwords it is almost impossible to copy paste the password in either the whole app reloads when you switch in and out (because the password keyboard doesn’t work in the app) or when you

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   want to paste the input box has the paste button show only for a fraction of a second. Resetting your password is also fancy fancy when you start typing a phone number in the “email or phone number” box it switches from a normal keyboard to a number keyboard but only about a second after you started typing so you loose focus or mistype because the keyboard suddenly changed. Overall a really painful experience I would have give it two stars if I didn’t have to just go through the password reset AGAIN! One more complaint is the payroll compare this would actually be useful if it included your earnings.
   Developer reply · 18 Apr 2022

   To help this please try turning on WIFI calling found under general settings and clear your phone's cache. It can also help once you have cleared your cache to reinstall the app. Hope that helps.
9. ★☆☆☆☆ TERRIBLE APP bbyryee · 8 Mar 2022
   I honestly hate this app would give 0 stars if I could. It takes almost 10 mins just to load the app to clock in and that’s if your lucky. That’s only one of my complaints… the time card option is almost never accurate meaning it’s telling me the current pay period is feb 5th through 19th when it should be March 5th through March 19th so I can’t see any of my current hours which is really frustrating seeing as this is how I get paid so I feel as though y’all are playing with my money at this point. I’ve also had multiple problems just trying to log in I’ve had to reset my password 7-8 times wi

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   thin the past 5 months just to log in. This app needs serious updates and bug fixes because this isn’t any ordinary social media/ for fun type app this is literally how people clock in FOR WORK! I’d also like to add that I’ve tried reaching out multiple times via email and have been straight up ignored. When your app is designed for people to clock into work the last thing you should be doing is ignoring people. This is how we who use the app get paid for the long hard hours we work so you guys ignoring us and failing to fix these simple bugs and glitches is down right wrong and honestly just lazy. Do better.
   Developer reply · 9 Mar 2022

   Hello, sorry to see the trouble you're having. Please ask your payroll/HR person to reset this for you. This may help with your pay period and your password. If your payroll person needs any help with any adjustments to your time card or with the app they will be able to contact their ADP Tech Team. Thank you, DS.
10. ★★☆☆☆ Does it’s job, kind of italian abelle · 17 Sep 2021
    While the overall interface is relatively nice, it takes me and all my coworkers a very long time for the app to load, especially me on my iPhone 6 (iOS 14). The animation that plays when the app opens takes a very long time to load and after using my fingerprint to log in, it takes even longer at times to get to the clock in page, if it doesn’t crash right there which is does at times. It actually takes so long that I typically will use my fingerprint to start the process before washing my hands before lunch and it’s typically not done in that time (>20 seconds, you know COVID and all), which

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    would be tolerable if it didn’t often mean my phone typically will go to sleep before it loads, making me repeat the whole process. Additionally, there’s an annoying issue I have to account for in which once the “clock in” button loads, there’s a fairly significant loading time between clicking the button and it actually recording the clock. My first couple weeks at my job were riddled with clock errors from this issue and I now need to wait extra time on top of the unreasonable loading/animation time to make sure the clock is registered. All of this makes the process take a few minutes, but it’s incredibly frustrating to deal with several times every day. I would rather just note my clocks on a post it and punch it in on a calendar-like system daily, or just use a regular old punch card, it’s faster and easier, and while seeing the payment/tax information on the app is nice, everything about the clocking in/out on this app makes me despise it.
    Developer reply · 20 Sep 2021

    Thanks for the feedback. We know response time is very important to you and are working on that right now. Our team is working to provide the best possible app experience for you. NW

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