Western Union: Send Money

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Reviews Reviews the App Store features, not the newest.

From 1,335,926 ratings.

1. ★☆☆☆☆ Racist and worse payment app ever Timwood7700 · 16 Nov 2024
   Western Union pretends to send money worldwide but are a bunch of wicked people who are deceiving the world. When you used their services, everything worked well when you are sending money in America and to Europe. But when you choose to send money to west Africa, centre Africa or to some African countries like Nigeria and Cameroon, their services stops working immediately. They canceled the money you are sending to these countries without any prior complaints or theft concerns. They will charge your credit card and will refuse to send your money to any of these countries. Regardless of the u

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   rgency, western union will take your money from your credit card and promise to refund it in 7 business days and will not send your money because you either choose a black country in Africa. Even when you explained to them that the money is for hospitals bills, they won’t let you send and they will hold the money for 7 business days. They have a female correspondent who speaks like a Mexican, no matter how clean your transaction is, she will cancel your payment because you are sending it to Africa. She is the worst customer service person to ever work in this position and we don’t know why she is still there, despite public outrage and numerous complaints. My advice is when sending money to any African country, don’t use western union and WorldRemit, they will never approve your payment.
2. ★☆☆☆☆ Error msg creates duplicate debits 013dan · 23 Sep 2024
   Lesson here is, if you receive an error message while trying to pay the transfer through your apple wallet, just cancel out of the transaction all the way out and don’t re-attempt because it will debit your hard earned money TWICE! And WU will not help you get your money back. I’ve had situation where I’m processing the payment from my apple wallet and received an error message saying my transaction did not go through and it keeps me with on the open wallet screen and when I retried to post through my wallet and I finally got to the next screen where I’m provide the MTCN digits to track my tra

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   nsfer. So I’m thinking I should have only been debited from my account once but then when I go to my western union history, I now have 2 transactions and when I check my bank account, I’m in fact debited twice. Even though both transactions where placed on hold and I called and to make sure only one of them goes through, I was re-assured that my duplicate transaction that was caused by an app error/glitch, I later in the day receive an email saying that the duplicate transaction that I was reassured by 4 different people from western union would be cancelled had gone through. I called again to see why I was received the email saying that the error transaction that I was assured would be cancelled. And I’m getting so much push back and again that it was my fault and that I didn’t provide the correct MTCN number to cancel, even though they were on “hold” status. And basically they are saying that there’s nothing they can do because it’s on me.
3. ★★☆☆☆ Ads Worthless too · 10 Feb 2023
   My WesternUnion app has became another place for those stupid ads. I can’t even do business without have to answer questions about stupid ads. If I wanted those, I would go do it myself. This is ridiculous. I hate it. Also also I made a mistake one time send annette 3 to 4 business days because it took seven business days and that’s not counting the weekend. The last time I paid for in minutes I want my wife went to pick it up the place that they didn’t have any money, not even half of it. I paid for in minutes do you think they’d refund my feet? Do anything to make something right no. And

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   you’re supposed to be able to go in there with the ID and your ID and the Lady in there quiz my wife who I was why am I sending her the money? I’m very frustrated. Yes, I am older and I’ve been doing business with them for over 50 years. It seems like whoever is running to WesternUnion now pride that they had years ago to make sure everything was done, right. Do you want my wife to go to the store and then have that lady called into the main office and explain to them why they didn’t have any money. Seems to me if I was part of the WesternUnion I’d be calling him myself to find out what’s going on. Just said how things change over the years said to see it, go down the hill.
   Developer reply · 8 Feb 2023

   We are sorry to hear you have had a bad experience using our app lately. We hope that in the near future we will be able to offer you a better service.
4. ★☆☆☆☆ Fees Too High Buggy App Tired Of B.S. Companies!!! · 17 Oct 2022
   I hate this app! I have over 3300 points that should reduce fees upon trying to redeem them the app says my bank declined the transaction, lies.. it seems if the app is designed for you to pay the most astronomical fees ever it will not allow you to apply your promo points to reduce the feed I think that’s a very shady business practice and I’m tired of companies like WU that need to be put on blast with the FCC for unsavory business practices! The app is buggy & for American users the fees are astronomical which does not make sense because if you are using the app the fee should be almost the

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   same as in store (3$) or lower because you are using THE APP and paying directly. I don’t understand why you have to pay such high fees to send money within the US via the app? Just because we are sending money within the US does not mean that we have money to burn stop charging us over $10,$20, $30+ just to send money within the United States you guys are making millions if not billions of dollars a year you can reduce the app fees! The fact that you even have this “no fee promo” is indicative of the fact that you know these fees are too high and usage of the app is probably low as a result of it stop being so greedy and just reduce the fees! The fees should be low whether you are sending money within the US or around the world hence your service!
   Developer reply · 19 Oct 2022

   Hello, thank you for contacting us. We are very sorry to hear about your experience. Please get in touch with us through the Contact us section at westernunion.com and select the "Chat with us" for assistance on your money transfer. Thank you.
5. ★☆☆☆☆ UNBELIEVABLY FRUSTRATING!! Sweetheartjay92 · 3 Oct 2021
   This is by far the worst experience I have ever had trying to send money… I tried to send $500 to my sister because she needed money for school clothes and supplies for my three nieces. I put all my information in and hit confirm to send. I then got a message saying I needed to verify some things, so I added my drivers license and everything they needed. I got a message saying “your transfer is under review this usually takes 30 minutes blah blah blah” a whole day goes by and it still said the same thing. It wouldn’t even let me try to send another one unless I canceled the first one!! Ok my s

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   ister really needs the money at this point so I cancel and try again. I GET THE SAME MESSAGE about the 30 min crap. I’m worried if I cancel it again and try to send a new transfer that i might mess something up. Another day goes by and nothing. I finally just went ahead and used a different platform but this is absolutely ridiculous!! The sole purpose of this app is to be able to transfer money so I’m really just confused and highly upset that I wasn’t able to and not only that there was no clear reason as to why it was happening I never got an email or anything. A complete waist of time and my sister had to wait almost a week and go buy school supplies the night before the first day of school because of this. I Will NEVER use WU again ever! Deleted the app and not looking back! ✌🏼
6. ★★☆☆☆ App & website are frustrating!! Petra Girl · 6 Feb 2021
   I used this app to try and pay a couple of bills in Mexico. At first it seemed to work but kept giving me an error ‘technical problem try again later ( C9999) I called customer service and was told to shut my phone down and reopen app. I followed their instructions and it still have me the same error, I went straight to their website and it did the same thing and the same error message. Called their customer service again and they said to clear the history in my browser, did that and after about 10- 12 attempts it finally went through. Did I mention a had to pay two bills from Mexico? I tried

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   to pay the other bill through the app since it seemed I was having some luck. I entered all the info and that error message came back, I jumped back to the app and nothing. I walked away because the frustration was getting to me, I decided to just try the following day , after many many attempts on both the app and website it finally let me pay the second bill.....sucesss right? Well I’m back trying to pay those bills again and the same error pops up but this time I have tried for days!!! And all I get is the error message. I called their customer service and I was transferred a few times because they said that I must be wrong because they don’t offer the service to pay bills from Mexico, that they haven’t heard of that being a service they offer....what the??? I had just used it and it’s all over the internet and their website!!! I wish someone could tell me when this bug will be fixed so I can use the service that is advertised... I need some help here .
   Developer reply · 9 Feb 2021

   We are very sorry to know about your experience. Please report this incident directly to our support team via the Help Menu in your App, or send an email with your user ID to [email protected] Our specialized team will help you solve this issue.
7. ★★★☆☆ No longer Using SleepyInChina · 3 Nov 2020
   Hello~ This app started out great and I used it for several years and I was able to help a lot of people I care about. But since covid it’s become a total mess. I work overseas on a defense contract and can’t be reached for verification by conventional means so my transaction is always canceled, I tried calling the verification department within the two hours on many occasions but I never make it to that department and they end up canceling the transaction and I have to wait for days to get the refund. Also, they stopped sending emails that let me know in advance that the transaction is goin

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   g through a verification process. Customer Service for WU has always been rude, uninformative, without resolution and intrusive to privacy over the phone anyway. On the other hand, through tech support only via twitter, Facebook, or official website has customer service always been the opposite and More informative and more helpful, so at least thank you for that. I tried using my international contact number (Afghanistan) as a means for contact and verification but because my home address is the US, the number doesn’t correlate with the country and prevents transactions from being made. With that being said keep in mind that covid shouldn’t be an excuse for making money off people’s unsuccessful transfers, yes you refund the transfer but you don’t refund the fee and customer service blames “covid causing a spike in fraudulent transactions” which is a poor excuse because there is a transaction history of repeat contacts, a contact list, a password to login, face recognition, email verification, phone number (regardless of country), a locked phone. It’s pretty ridiculous.
   Developer reply · 4 Nov 2020

   Thank you so much for this review. We are terribly sorry to know about these frustrating experiences you have had during these last months. We would like to look into this issue. We are sure that we can find a prompt solution. Please contact us through the following customer service channels in social media: Twitter: https://bit.ly/2KXBtvv or Facebook: http://bit.ly/2FBs4pU
8. ★★★★★ WORST EXPERIENCE IVE EVER HAD WITH WESTERN UNION Bible reader ❤️ · 12 Jun 2020
   I sent money many times with this service and never had an issue but this time when I really needed them they were TERRIBLE!!! I was literally on the phone for 6-8 hours talking to one person or the next trying to prove it wasn’t a fraudulent or scam, proving who I was, my relationship to the receiver, etc. Then after getting my transaction cancelled TWICE, I FINALLY (or so I thought) got through only for my significant other to go all the way up to the place to find out that it was cancelled. AFTER I HAD ALREADY GOT CONFORMATION ON THE PHONE AND EMAIL that it was processed. Now, because they

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   ’re is a pandemic they’re refund center is closed and it’ll take 48 hours to refund my money back to me. This has been the single worst experience with them I’ve ever had and will NEVER be using them AGAIN. After all this all try could offer me was platitudes in they way of a not even convincing “I’m sorry” I was even hung up on multiple times! I REALLY hate to say it, but it seems as though WESTERN UNION IS NOT SENSITIVE TO AND INFACT FROM MY EXPERIENCE THEY ARE PREJUDICIAL TO CERTAIN COUNTRIES AND TOWARD PEOPLE OF COLOR. I’m almost certain that if I was sending money to a predominately WHITE country they would have accused me or by partner of attempted SCAMMING!!!!!!!! This is SHAMEFUL AND A DOWNRIGHT OUTRAGE. I EXPRESSED IT TO THE PERISN I WAS TALKING TO AND GOT HUNG UP ON!!! This is NOT OVER!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
   Developer reply · 17 Jun 2020

   We are deeply sorry if you feel this way, please accept our most sincere apologies. We do want to be sure you know that our business decisions are not made on the basis of race, religion, national origin, color, gender, age, or disability. For a proper assistance, please contact us at Twitter https://bit.ly/2KXBtvv or at Facebook http://bit.ly/2FBs4pU
9. ★☆☆☆☆ NOT WORTH IT . MontoyaMontoya · 31 Aug 2019
   The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediat

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   ely just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .
   Developer reply · 2 Sep 2019

   Thank you for reaching out to us and we are so sorry for the inconvenience caused. Please allow us to help you by contacting us through the following channels: Twitter: https://twitter.com/WesternUnion Facebook: https://www.facebook.com/WesternUnion/
10. ★☆☆☆☆ Poor customer service 808 honolulu · 21 Jul 2019
    I rely on this app and use it monthly. But my last transaction was horrible. I completed my transaction and it clearly read incomplete. I redid the transaction then I get 2 emails saying that both transactions were completed. I check my account and sure enough the monies were taken out twice. I check the app and it says only 1 transaction was made. I call customer service and the woman says I need to contact the receiver to get my money back. Mind you this all happened within 10minutes and still western Union is not being helpful. I call customer service back today and I get transferred 2x and

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    finally the last person I spoke to Ralph, keeps saying “I understand what you are saying but you need to speak to the receiver!” I was asking for my $8.95 fee back. He said they provided a service so and it was completed so I need to speak to the receiver. I emphasized for the 3rd time how I’m not asking for my money that was sent but for the $8.95 fee. He refused to help and just kept repeating himself. I finally asked for a supervisor and Ralph took my name and number but would not provide me with a supervisors name. So now I wait for a call back. I’m very upset because years ago I had an issue and the customer service waived the service fee. Now I’m calling years later because of an error on Western Unions part and no one is willing to help. This is just poor customer service. No longer be using western union. That is my last transaction and will be deleting the app after everything is resolved.
    Developer reply · 23 Jul 2019

    Hello 808 honolulu , we are deeply sorry for what happened. Please allow us to help you. We kindly ask that you contact us through the following channels: Twitter: https://twitter.com/WesternUnion Facebook: https://www.facebook.com/WesternUnion/

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