Grubhub: Food Delivery

Description

Reviews Reviews the App Store features, not the newest.

From 4,695,108 ratings · 1★ share 2% (was 2% four weeks ago).

1. ★★★★★ Extremely bad service da guy that paysYour salary · 2 Oct 2023
   The objective Truth on Grubhub is the service you get for how much of your hard earned dollars that you have to pay is Extremely horrible and I’m saying that because not only is it the truth I am an OG when it comes to Grubhub I was going to order 3 sausage biscuits, for 2 bucks each and it came out to 17 dollars, and I have made this order before but no matter what my food is always cold and I only live about 10 minutes from the strip mall that has almost every restaurant, Not only that sometimes my bags are opened already when it should be sealed and nonetheless that’s way to much money to b

   more

   e paying FYI !! If you pay for the Grub hub gold or what ever your paying 10 bucks a month for free shipping which TBH with the mount of money you pay up front without Gold is how much your going to be paying anyways after gold if you add up the 10 bucks a month along with the food and the tip your going to pay, it’s more than it should be and despite paying 17 to 40 bucks an order you going to get crappy service unless your just having a lucky week 🙁Nothing but scam artists that take your money and give you something that’s ultimately not worth your money or the time of day or night to spend ordering it playing and simple, the most garbage horrible service I have paid for and now with inflation I can even really afford to eat and grub hub don’t make it any better. Thanks for nothing.
   Developer reply · 4 Oct 2023

   Hi da, Thanks for sharing your experience with Grubhub. I have passed your feedback on to the relevant team as we make continuous improvements to Grubhub. Thank you again, BreAnna Motyka
2. ★★★★★ BEWARE!!! DRIVERS STEAL FOOD Slarbarthetardar · 10 Jul 2023
   This is the second time a driver has STOLEN my delivery in the past two months! I spend ~$1,000 through GrubHub every month if not more and always leave between 20-25% tip on my orders. I appreciate GrubHub refunding my order but to only have a $10 voucher is ridiculous. I still want to order out and that $66 refund isn’t going to hit my account for 24-48 hours so I’m getting screwed. Not to mention the restaurant I ordered from is now closed. For customers who order as much and as consistently as I do the order should’ve been refunded with a voucher for the amount STOLEN. I was a GrubHub+ cus

   more

   tomer until I realized the benefits were absolutely useless and now i’m about to stop using GrubHub entirely with this level of customer support. Start putting your valuable customers first! I used to be able to count on GrubHub but now I’m uncertain if I can even count on them to deliver my food let alone not tamper with it. The cherry on top was customer support said they can’t contact a driver after the food has been “delivered” - why?! Put your drivers on the spot and fire them for stealing. I have camera footage and no one came to my door. If this happens again and GrubHub customer service refuses to compensate me appropriately i’m moving to another service. I’m furious and i’ll gladly pay another company ~$1,000 a month if they can guarantee they’ll deliver my food consistently and safely, fire thieves, refund, and appropriately compensate for lost time and trust!
   Developer reply · 11 Jul 2023

   Hello, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear it didn’t go as planned. Please visit https://www.grubhub.com/help/contact-us so we can look into this for you.
3. ★★★★★ Grub HUB delivery peeps are LAZY gH Sx · 17 May 2022
   For the second day in a row I ordered GrubHub one from Taco Bell the other from Papa John’s. I left instructions on both evenings to the floor and the exact room knock on the door of the hotel room and leave in place. I did this because I’m alone in a hotel and I had surgery on my left hip and unable to really walk. the hotel is huge and it’s a five minute walk to the front desk itself. GrubHub drivers even though I left the instructions I did the first night left it in the foyer area of the hotel took a picture and sent it up to my cell phone when I called him and text him he didn’t respond t

   more

   o either。　The second night, the Papa John’s, I never received my order. This time I didn’t even have a phone number to call back except their little five digit text message to tell you it was delivered. This is unbelievable the incompetence just to have some food ordered to my gosh darn freaking room. I’ve never seen such incompetence. Step one order food. delivery driver pick up food. Step 2 Delivery Driver Drive to destination ,look at instructions provided at hand. Step 3. arrive at destination ,get out of vehicle, grab food from vehicle, locate destination( like my fn hotel room) . READ THE FN INSTRUCTIONS!!! Thank youPapa John so I called personally and they made my food for free and delivered it properly.
4. ★★★★★ Grubhub zero a zum · 25 Apr 2022
   Hello, We waited 2 hours. I contacted Javier from chat and he confirmed that the order was delayed with an ETA of 10:43PM approximately. He offered a $10 reward which seemed dismissive since we were already waiting well over an hour at that point. Shortly after, we received a message that our order was canceled and to expect a refund in 5 days. This is highly ineffective to say the least. Javier mentioned that there was a shortage of drivers when our order was originally placed. That isn’t my concern and if it was going to be a problem we should have been warned ahead of time instead of delay

   more

   ing our order not once but twice to then finally cancel the order anyway. Not really sure what a refund which takes up to 5 days does for our current situation since we still were left with no real reason for the cancellation until it was too late. This is very disappointing customer service and could have been avoided entirely if we were told upfront what was happening and how long this could have taken in real time instead of the customer having to check in on the situation and then to be offered $10 dollars for our inconvenience is absurd and borderline insulting. I would hope this is a one time occurrence and doesn’t directly reflect on the type of business you want your customers to purchase food through with such lack of communication to your end users directly. Thank you for your time.
   Developer reply · 26 Apr 2022

   Hello, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.
5. ★☆☆☆☆ Horrible customer service in the past year angmor09 · 10 Oct 2021
   I use Grubhub a lot due to not wanting to have to keep up with restaurants who deliver in my area. It use to be that when you placed your order through Grubhub and and item could not be prepared, a representative from Grubhub would directly call you and ask you if any other item could be substituted. If you said no they would allow you to cancel your order in full, if you said yes they would find a replacement for the order and your order would go though. Now however it seems like their customer service team doesn’t want to call customers or try to make it right. They will just go ahead and

   more

   refund the item the store can’t provide and you WILL NOT know anything until your order arrives with missing items. Why are we using a delivery app if they can’t even contact the costumers if items won’t be delivered? This has happened multiple times through different restaurants in the past few months. Zero contact from Grubhub like they use to. Even paid for the Grubhub membership so you would think they would want to support their customers but I guess not. I deleted my membership, my information from their site, my app and I’m not going to use them for food delivery anymore as their care of customers has really gone downhill this past year. The customer service agents use to really be on top of things in the past and I have been using Grubhub for years now. Not anymore I’ll be installing DoorDash to give them a shot now.
   Developer reply · 11 Oct 2021

   Hello angmor09, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at https://www.grubhub.com/help/contact-us if any further assistance is needed.
6. ★★★★★ Terrible customer service TaySono · 23 Jan 2021
   The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and

   more

   they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.
   Developer reply · 25 Jan 2021

   Thank you for your feedback about our App. If there is anything we can do to assist with this situation, please reach out to a member of our Customer Care team at 877-585-1085.
7. ★★★☆☆ Terrible service ububrilan · 3 Jun 2020
   As far as I’m concerned 3 strikes your out. I’ve had nothing but problems since day one. Even from the start of my very first order. The driver was changed over 3 times and after waiting an hour and a half I called and canceled it. Then I accidentally signed up for the membership and immediately canceled it within seconds. Spoke to 4 people about this. First 3 said they were working on my refund of the membership but the processing time kept getting longer and longer. Than the 4th person finally said they can’t do anything and won’t refund my money and all they could due is give me a credit on

   more

   my account for what the membership costs. Than today I placed my order to a nearby Chinese restaurant that literally is 2 miles from my home and it took from 5:16-6:30 for it to arrive. The only reason I didn’t pick it up myself is because I just had surgery the day before and not allowed to drive. I was also told by the driver who delivered it that the restaurant isn’t even affiliated with grub hub and he had to place the order for me. Even though the app showed the entire time it was received and being prepared. So I don’t believe a restaurant should be offered for delivery through the app if they have nothing to do with one another and the driver has to put in the order for you and still have to wait on it. I have also contacted grub hub again to let them know of the situation and the most they offered was 10% off my next order. I told them to keep because I am no longer doing business with them. So 1-2-3 strikes your out!
8. ★★★★★ Great App, Bad Service Sonofthedawn · 3 Nov 2019
   Grubhub the app is a great experience. You can easily find what you’re looking for and place an order no problem. Some of the time you get an estimated wait time and the order arrives and it’s all good. Other times you place an order for what it says will be a 45-55 minute wait before there is food at your door and then 60 minutes later the food hasn’t even been picked up yet and you just know the food is cold and soggy and is this even worth the convenience you’re overpaying for? One time you place an order 2 hours before the restaurant closes, smoke a bowl, and then 2 hours later are like

   more

   “Hey, didn’t we order that food like forever ago?” And yes you did it’s been 2 hours and it hasn’t been picked up yet and now the restaurant is calling because they’re closing and do you want to pick the food up yourself? “Are you sure you want to cancel and refund? Your driver is on their way to pick up your order.” Says Grubhub Support Chat, as if you don’t already know that the restaurant is closed. C’mon now. I don’t know if the fault rests with Grubhub or the individual drivers but either way it’s more often a bad experience than a good one. If you are hungry and want food delivered but also feel like it isn’t that big of a deal if you are just left hanging for 1-2 hours while you wonder what’s up with that food, then this is probably the perfect experience for you. Otherwise, use another service because while none are perfect, others have a much higher success rate.
9. ★★★★★ Awful customer service semilya1986 · 22 Jul 2019
   The app needs to be modeled after DoorDash. I inadvertently did not input my street address and didn’t realize when I submitted the order (it defaulted to the city name only). Most apps wouldn’t even let you submit an order with just a city listed as a location. The driver did try to call; however, I am hearing impaired and cannot speak on the phone. There is a generic number that comes up and you can’t call it back and reach the driver. With DoorDash you can text the driver directly and straighten any issues out that may have arisen with your order. If Grubhub had such a simple feature, we co

   more

   uld’ve texted and solved the problem ASAP. Additionally, I reached out to customer care via the chat function bc my order was marked as delivered in the app (yet no food at the door) and was told the food had not left the restaurant yet. I provided my correct address and he said he would let the driver know ASAP to deliver there. I waited several more minutes and chatted with another agent that explained the driver just left the food at a random location. I’m not sure why I received such a contradictory response from customer service. They agreed to issue me a credit but I’m not interested in using this app again. I was told my funds cannot be added back to my card directly, which I do not believe. So I basically just threw $30 away. We should be able to track our drivers in real time using the gps function within the app, and should also be able to interact with them directly via text/voice. Also no order should be able to be submitted without an actual street address.
10. ★★★★★ Bring me food? I think I’m in love... DCTMLaw · 2 Jun 2018
    Grubhub has finally made the dream a reality- food delivered from you favorite restaurant, even those without delivery. The app works well, the process is just as reliable as any take out/delivery, and Customer Care is remarkably helpful. I’m not sure how they’ve made it work so well, but they. Of course, mistakes happen in the world of carry out and delivery, and it’s always a disappointment. But it’s not GH’s fault, and they do seem to go out of the way to try to make it right. The only issue I’ve had lately is delivery drivers calling me up to let me know that they are “in the lobby”, and s

    more

    hould they bring the food up? The last one complained that she couldn’t find a place to park; by the time I got dressed and down to the lobby, it was clear she would have been on her way much sooner if she’s just bothered to step on the elevator. I know delivery is a grueling, often thankless job, but I usually add a few $$ in cash at the door in addition to my standard 25%. If GH drivers don’t figure out the whole “delivery” thing, I’m going to become very annoyed at the pre-delivery tip system they use - it’s already annoying, because, while I’m generous, I usually like to wait to see how the service is before I shell out more than usual. And if I don’t include a tip at checkout, I don’t want my driver to think s/he is going to get stiffed. GH drivers have always been great in the past, so hopefully these more recent incidents are just a blip, and I can go back to tipping generously at checkout in anticipation of great service without reservation.
    Developer reply · 4 Jun 2018

    Hello DCTMLaw, Thank you for taking care of our drivers. We cherish customers like you. Making sure you are fed is our main goal and we are more than happy to do so. We value your opinion and appreciate your loyalty. Keep eating and stay saucy.

Search Apple reviews - every stored review from the store, not only this listing's.

Growth change in ratings

Alternatives to Grubhub: Food Delivery

Name	Ratings	Rating
Postmates - Food Delivery by Uber Technologies, Inc.	2,055,023	4.8
Taco Bell Fast Food & Delivery by Taco Bell	1,140,616	4.7
Seamless: Local Food Delivery by Seamless North America, LLC	500,480	4.8
Favor: Texas Food Delivery by NeighborFavor Inc.	308,214	4.8
HungerStation - Food Delivery by HungerStation LLC	187,047	4.4
Caviar - Order Food Delivery by Caviar, INC.	171,377	4.8
7NOW: Food & Drinks Delivery by 7-Eleven, Inc.	168,656	4.7
Zomato: Food Delivery & Dining by Zomato Media Pvt. Ltd.	139,324	4.7
Beyond Menu Food Delivery by Kydia, Inc	129,806	4.8
PedidosYa - Food Delivery by Pedidos Ya S.A.	113,216	4.7

Rising in Food & Drink this week

Name	Ratings gained	Week
Delish: Original Fun Recipes climbed 11,891 places this week	+364	+31.0%
TapCook: Budget Meal Plans v2.2.0 on 31 Oct	+1,039	+24.0%
Marco’s Pizza climbed 1,461 places this week	+3,948	+17.2%
mise - meal planner v1.1.30 on 1 Nov	+467	+13.4%
NeatEat - Meal Planner v3.1.1 on 25 Oct	+119	+9.9%