Carl's Jr. Mobile Ordering

Description

Reviews Reviews the App Store features, not the newest.

From 174,023 ratings.

1. ★★★★★ Amazing Service and a Team That Always Takes Care of Their Customers Meechievert · 10 Jul 2026
   I’ve had nothing but great experiences with Carl’s Jr., especially with how well the app works and how helpful the stores are when I come in. The app makes ordering simple and convenient, and the team members are always willing to work with me and make sure I have a great experience. What really stands out is the consistency. Every time I visit, the staff is friendly, respectful, and does their best to make sure everything goes smoothly. After long days, having a place where I can count on a good meal and great service means a lot. The food is always satisfying, the app makes things easy and

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   cheap, and the employees at these locations deserve recognition for how they treat their customers. Thank you Carl’s Jr. for always taking care of me! ☝🏾
2. ★★★★★ Crarls Jr oplohhhk · 19 May 2026
   There’s amazing service by Brody forehand such a great great guy. You know he’s a great person in general. You know an amazing person actually just like the service is wonderful honestly and he’s just the best best person I’ve ever met in my life. You don’t like he really really hooked me up you know Man like I came in. You were hungry. You know place a little order you know what I’m saying and you know you’re really, really such a good job you know with a drink in the fries and you know. It really really makes me happy you know you’re such great people in this world still, you know honestly j

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   ust amazing service. Amazing people amazing food you know amazing drinks as well and you know that restaurant is clean. So clean you know it’s amazing you know absolutely wonderful 10 out of 10 would recommend actually you know 1 million out of 10 you know just a great place great environment people anyway that’s all I had to say. I really recommend this place couldn’t recommend it anymore, right?
3. ★☆☆☆☆ Bad service.. good restaurant BB43198 · 3 Mar 2025
   The food from Carl’s Jr is amazing. I even got a discount for using their app for my first order. Problem I had… I arrived to the restaurant to pick up my order and it was ten mins past the pick up time. It wasn’t ready they said, then they said they had no proof of my order. A co worker in the back yelled we have no more fries to cook. The woman at the cash register ignored me after saying they didn’t gave my order… when I was trying to show her the proof of my order on the app along with my receipt. I waited 30 mins past pick up time. Only to have the exact same woman at the cash registe

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   r say oh your chicken strips have been sorting here the whole time.. without my drink and fries and dip. The woman at the cash register say’s what size drink and fries do you need. I said get the size I paid for. We have no proof of your order she replies again. She goes on to hand me my order and tells me I can’t touch it afterwards cause she needs to put tape on it… I said why and ok. She goes on to say you can’t look inside your bag for the door dash order. I’m like no like I’ve said repetitively I didn’t order via door dash… I order on the Carl’s Jr app. She said we don’t take orders on the app. She gave me what I ordered after 45 min wait. She gave me the wrong size drink and wrong size fries, no dip. And my chicken was sitting ready to go into a bag for 45 mins. This was the worst service I’ve ever had. At the Carl’s Jr in Lacey Washington!
4. ★☆☆☆☆ Ripped off rjd1777 · 21 Nov 2024
   The GPS on this map had caused me to order a order that was on way other side of town then my usual location that I go to. Due to your app acting up caused me to lose 12 bucks that I have never been refunded yet. Carl’s Jr. corporation makes it so hard to get in contact. None of your locations or stores will answer phones or your customer service hotline Will never answer phones. You guys are worse than Congress to get in touch with just because of your app alone. I have boycotted carls for life. The only reason I was using your app is because where I worked there was a very close Carl’s Jr. n

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   earby. You guys aren’t even that good. It’s not worth me losing 12 bucks not to mention I was on my lunch break and I had to hurry up and double pay. Shame on you guys you don’t even care about your guest. No wonder your guys are so much dead compared to the other fast food places. You’re employees aren’t even happy. And before you resort going back to your script, I have called customer service, made a complaint with the receipt order online. Every requirement you guys require to do even tried to message you guys on Facebook messenger. This is why your employees gaslight because you guys are good at it.
5. ★★★★★ No points Former union bank customer · 1 Feb 2024
   I have written several times about not getting any points from receipts at my local carls. This had been going on a long time and i am tired of sending in tje receipts. The mansger tells me nobody had come and tried to investigate, much less fix anything. We have been going to other places unlesscwe use points to lower out bill. I am trying to use other carls or other fast food places in our area. If you care so little ti not even check this out i guess carl’s is not the best place for us. There are plenty of other places around. I will send the last 3 i have- they are not the most rece

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   nt ad we haven’t gone there. Please have someone look into this. Maybe its time for me to contact the ceo of yout company. This has been going on for months alreadyy! Pattie meade San clemente, ca
   Developer reply · 5 Feb 2024

   Sorry you are having issues with your rewards and getting stars from receipts. Please contact us at ckr.com/contact-us so we can follow up with you and understand the issue.
6. ★★★★★ Mobile app not working correctly and still charges bvang04151986 · 20 Jul 2023
   Beware of using the app .. when it works it is ok but when it doesn’t no one in the store front can help you . I put in an order and it saying I wasn’t able to add a fountain drink cause it wasn’t avail.. so I ordered a burger.. went in and the worker told me that didn’t get and I told her about how the app was not working properly and she said she knows nothing about the app .. so tells me to cancel the order and order with her .. so I did canceled it and ordered with her and few mins later it shows completed .. I asked her if there is a way to get a refund and tells me that that I would have

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   to call tomorrow when her boss is in or contact customer service .. use the app and you will have to jump thru hoops to get it corrected for the company’s mistake .. horrible customer service.. I will no longer use the app or eat here .. go to habit burger they great service and mobile apps that work correctly
   Developer reply · 21 Jul 2023

   Sorry you had a poor experience with the app and at the restaurant. Please contact us at ordering@carlsjr.com so we can follow up accordingly.
7. ★★★☆☆ Getting me here on false pretenses Senior & Disabled · 26 Jun 2023
   Update: every offer either does work or doesn’t produce what’s promised. And no one will ever contact you by email. They are lying. so, I got a notification on my phone around the 17th of the month, as stated I had one free month until June 28 where I could get a free famous star every day with a purchase. Well, half of the month was already gone, but I started using it and got to use it three times before it disappeared before the end of the month, so now, once again, they have me in the parking lot on false pretenses, and I’m not going to purchase anything, because this app is a farce. The

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   y are taking away, good honest sales by getting people here under false pretenses. Promise after promise. Fix the app and respond to us!!! A few weeks ago, it was a special day, and if you ordered a hamburger, you could win at the very least a free hamburger, and possibly free food throughout the year. I came, used the app, I have the points for it and I never got anything in my rewards. Today I had a motivation that said something about 20% off for members. I had to click in to see what it was, I guess. But when I got inside, it required I update my app and there’s nothing in my rewards to show that I can get 20% off. I’m mad because I’m sitting in the parking lot and I’m hungry and I want my 20% I see no reason to ever use this app again. Yet, I really like Carl’s Jr., but I’m tired of being lied to.
   Developer reply · 26 Jun 2023

   Thanks for the feedback, and trust us, we weren't trying to lie to you. Let us figure out what happened, so please contact us at ordering@carlsjr.com with your account information so we can look into it further and make it right.
8. ★★☆☆☆ Wish the app was as good as the food cruz2win · 2 Jun 2023
   Hard to apply promotions. Always getting missing from your cart per promotion prompt. Example, free super star with purchase. Added a drink and got missing item prompt, added super star to cart and still had missing item. Restarted app and phone, same thing. I toyed with all combinations and different coupons, same prompt of failure. Got it to finally work with the free super star after 30-40 minutes of frustration. Tried another promotion after thinking it was gonna work, other promotions failed. So I decided just to do the promo that I got to work and ordered a drink with superstar… yah fail

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   ed again. I would give the app 5 stars if prompted what was needed in cart that was missing and/or directed you to item needed. Also they have no in store way to use coupons. McDonalds did right by their app, pls take note of their format and model. Not saying McDonald is good food, just saying that app is way better in terms of function.
   Developer reply · 4 Jun 2023

   Thanks for the feedback. We are revamping how our offers / rewards work in-app in future releases in hopes to avoid similar situations as you described. We hope to have the work done within the next month, so we hope you upgrade and give it another try.
9. ★☆☆☆☆ Didn't work for me Senior nOv8tor · 25 May 2023
   I get a "coupon pack" in the mail every month and after checking them all out, I trash the ones about putting energy efficient windows on my dog house or sale prices on Rogaine for bald spots on my lawn. I keep the ones I might use, and the latest coupons from Carl's were enticing. Like other reviewers, I have always had delays at the local store's drive through and patronize them accordingly - about once every 5 years. So I downloaded the app in an attempt to minimize the issue as much as possible. It may be because I'm not running iOS 69(!) on an Apple 42 (!) but it took me about 5 minutes

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   of frustration before I deleted it. I found it to be intermittently unresponsive & not user-friendly. (See other reviews regarding actually placing an order). Plus, if Carl's is using one of those stupid "batch order" placing systems, they need to do something else - I've been a victim of "We just received your order because they come through in batches", and that, in itself, is a recipe for destroying the attraction of online ordering. I really like the concept of being able to order and pay online - it can be quick and efficient for both parties. Carl's is NOT alone in their inability to produce a truly great online ordering site - it is the norm for this modern trend. The developers need to study the online apps (they) we use everyday to learn how to make an app that "checks all the boxes": Easy to navigate; Hyper-accurate menu; Quick to order; etc. Must have an immediate confirmation and summary of the order, including the store location.
   Developer reply · 29 May 2023

   Sorry the app didn't work out for you. We take all feedback very seriously and will do our best to make the experience better in future releases. We do hope in the future you will give it another try. Feel free to drop us a note at ordering@carlsjr.com with any other suggestions.
10. ★☆☆☆☆ Understaffed Madelena714 · 4 Dec 2022
    My local Carl’s Jr. is understaffed. I thought by downloading the app & placing my order for pick up would be much more time efficient while I use Lyft getting to and from places. The wait in carls Drive through line is generally not too bad but usually just a little bit too long for Lyft drivers to want to be willing to wait for me. I got the app hoping placing my order would eliminate the wait my Lyft drivers were doing. Or fear they would end the ride and leave me there, because the order was taking to long. my local Carl’s only had two people working when I went to go pick up my order I pl

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    aced through the app. They had not even started my order until I arrived inquiring about the pick up. I arrived 30 minutes or longer after placing my order. They said they had just received the order coming in. The app is is not helping me be efficient on a timely manner as I had hoped due to being understaffed and not filling my order before my arrival. I’ll have to choose somewhere else to buy lunch when I’m going to and from work using Lyft.
    Developer reply · 9 Dec 2022

    Thanks for the feedback. We would like to learn more about your experience and identify the location you are visiting. Please drop us a note at ordering@carlsjr.com and we will be in touch.

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