Dutch Bros

Description

Reviews Reviews the App Store features, not the newest.

From 866,222 ratings · 1★ share <1% (was <1% four weeks ago).

1. ★★★★☆ Awesome drink! (Que confusion) CrymzynFoxx · 6 Sep 2026
   We had our first Dutch Bros experience and the drinks are incredible (pumpkin crème brûlée shake & cotton candy shake) The only thing we had a little confusion on the mobile app order and how the queue works. So we ordered ahead cause well the menu is huge and we had no idea where to start but figured it out while we parked and watched as car after car went through the drive thru, so once we got a time and were told to que we naturally waited till closer to the time our order would be ready! So we pull up and there was a long line so we waited and as the broista passed us by there was a break

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   in the cars so we didn’t know if we just squeezed in or what. Because there was a break and the car waved us in we thought ok we squeeze in well i guess that was wrong. The barista came and told us to go to the back which was several cars longer now so we didn’t no big deal but now it was ten minutes past our queue time which whatever we are patient. I guess I’m just confused as to why have a queue time if no matter what u have to wait till the broista puts the order through anyway, why not just say ok time to get in line and then once your acknowledged give a time. Anyway drinks were way delicious so the small stuff is just that small stuff!😄
2. ★★★★★ Simply The Best MartyMarsMar · 31 Mar 2026
   What can I say? Dutch is Simply The Best! The App is user friendly and easy to use. There are many drinks to choose from- along with many ways to personalize and make your drink uniquely yours. The App makes ordering drinks fun by giving you specific challenges to achieve in App “stickers”. Some are limited time only- so if you like a challenge, you’ve gotta hurry! But that’s not a problem because Dutch Bros also has the most superior drinks! Coffee, energy, shakes, lemonade, teas, iced, hot, blended… you name it- They got it! I haven’t had a drink that I haven’t liked! And I’ve never met an u

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   nfriendly face! I love love LOVE my broistas! And every moth Dutch Bros does sticker and merch drops where you get a free stick or free little gift with a drink! How freaking cool is that! Dutch is definitely a whole vibe. I absolutely love Dutch Bros. I was stuck on another coffee chain for so long *cough* cough* starbucks* cough* cough* and I haven’t even looked in their direction since Dutch came to town. Thanks Dutch Bros for bringing a fun App, great coffee, and monthly sticker/merch drops drops! 🎶🎶You’re Simply The Best! 🎶🎶
3. ★★★★★ By accident, frequent flyer kingdaul · 17 Oct 2025
   I go to Dutch Bros because of My Mom most of the time and I’ve had her buy me a couple of cups of coffee from different ones and a lot of them have the one thing nobody else shows respect and the fact that they actually care about their customers and not about the money they’re making even though their workers they actually show exactly what you want from a cup of coffee even when you tell them to just hold off for a sec they even guarantee they’re gonna get it done when you asked them to start it. They love what they do and they do perfect at their job and I think out of Starbucks and all the

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   other coffee shops they want to pop up. I really think Dutch Bros is one of the best that I’ve seen and I’m 37 years old. I’ve dealt with coffee and I ain’t never tasted iced coffee like this before now I’m addicted. But yet to come I will try the rest of the stuff they got there. I’ll give you a review because I want everybody to make their money right and also give all the customers the right respect they need specially with a good honest review. Thank you, Dutch Bros for allowing me the opportunity to get to speak my mind about your product
4. ★★★★★ Always awesome Chasing the dream 2025 · 25 Aug 2025
   Just wanna give a big shout out to the Seguin Texas location on Highway 123. This location can be very busy at times, but the team is never frazzled. They’re always very polite and always work very hard to have everything ready to go even in the face of adversity and busy busy times they always keep their smile and composure even when things might not be going smooth as they could imagine. The service industry is a very tough business, but unfortunately you’re not always gonna make every customer But this team, I honestly believe goes above and beyond the call of serving their customers. I’ve

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   never had a bad experience. Super excited to see what the future holds for Dutch. Only thing that I would’ve changed at this location would’ve been. The enter and exit of the location. Especially with the area growing as vastly as it is, I believe that this will become a challenge. Sooner than later. So hopefully the main office reads this and gives this team thank you!!
5. ★☆☆☆☆ Another Person Who Can No Longer Login Atchleye · 31 Oct 2024
   I had been using the app with no problems. Then, I started getting requests to verify my email account, except that no email verifications ever reached me - not my inbox, junk box, or even quarantine folders. I spent 2-3 months in multiple conversations with customer service via email or chat. We switched my email to another account. I never got a verification email there either. I’ve deleted the app many times and tried to sign in again. In short, when I go to sign in, I get directed to create a new account. Then, I get stuck at the last page saying the app is “unable to create account.” I fi

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   nally got through by phone to someone at the corporate office. They said they were aware many were having this issue and hopefully it would be fixed soon. When I said it had been going on for months, they said hopefully by the end of November it would be fixed. With the lack of live people to talk to, everyone passing the buck, and people trying to appease you for the moment but never really fixing the issue, this is starting to feel like a Fyre Fest scenario. I am especially disturbed by the reviewer who said over $1400 was taken from her account when she tried to upload a small amount to her app for purchases and she kept getting the run around. App customer service is HORRIBLE, and I would never link my bank account now for purchases.
   Developer reply · 2 Nov 2024

   We’re dedicated to making your app experience better! Let us know what we can do! 🧐 Send us your thoughts at rewards@dutchbros.com
6. ★☆☆☆☆ Horrible app redux >:( DevinEdwards8 · 5 Jul 2024
   The new app interface is unintuitive to use, lacks crucial features the previous version had, and actively discourages me from going to Dutch Bros. Checking dietary facts is now incredibly frustrating; you now have to load a TWENTY FOUR-page PDF in your browser and hunt through the wall of tiny text rows to find your drink, then read through FOURTEEN different columns to find the specific nutrition stat you need. Before the update you would simply click on the drink you wanted and then read that specific drink’s nutrition facts quickly and easily. You used to be able to open the app and insta

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   ntly look through the menu. Sometimes I would read through the menu for fun and would end up going to Dutch Bros when I hadn’t even planned to. NOW, however… I open the app and have to go to the order tab, find the location I want, and click the menu button because nowhere near me even has this new order ahead feature. These extra steps are just so unnecessary! When I’m in the drive through I just want to quickly look at the menu without having to load multiple useless pages. I have genuinely gone to Dutch Bros about 50% less than I did prior to this update. I’ve seen nothing but similar negative experiences from other users, particularly on Reddit, and sincerely hope that the update gets walked back. Completely reverting to the old app and just adding another tab for ordering ahead would be the best move to make here.
   Developer reply · 7 Jul 2024

   We’re dedicated to making your app experience better! Let us know what we can do! 🧐 Send us your thoughts at rewards@dutchbros.com
7. ★★★★★ Panic James B Himself · 15 Mar 2024
   Just purchased a new iPhone 15 and headed directly to Dutch Bros. The app had been transferred to the new phone, but it would not work. The always obliging and happy baristas figured out a way to get the job done for today, but the app still didn’t work, I finally figured out that deleting the app from my new iPhone, reinstalling it and logging in brought the app to life with all my points and dollars in place. Huzzah! A few other apps aren’t working either, but who cares. Dutch Brothers is the only one that would send me into panic. Thanks for a great app and even a better drink. My wife an

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   d I really look forward to going to Dutch Bros and seeing many old friends. The one thing I could count on at any Dutch Brothers we go to in several states is young, enthusiastic, happy, helpful, intelligent baristas. And the same quality drink, no matter where we are. We were first attracted to Dutch Bros because of the enormous selection of sugar-free syrups. You continually make an old (76) couple feel young again. Keep up the great work.
8. ★★★★★ Dutch will always be part of my childhood. dantheman2023 · 16 Dec 2022
   When I was in middle school, Dutch bros was the biggest sensation to hit the market. They had all kinds of cool, colorful drinks that all the middle schoolers were literally sprinting to get. It was down the street from our school, so yeah…sprinting. Throughout High School, I noticed that everyone was less excited about Dutch, but Dutch just became a part of routine life. Everyone had Dutch in their hand, and we all thought “obviously we got Dutch.” Once I graduated high school, I tried to go there as much as possible. Now, I’m in college and I always want to get Dutch, but can’t because the l

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   ines are ABSOLUTELY FULL with people who are dying to get their coffee/tea/rebel. Dutch Bros is always going to have some kind of nostalgic, pleasant place in my mind. Their drinks are fire tho fr. I usually get blue-razz rebel blended, but I decided to try new things. One of my absolute favorites was the daydream. The mix of the whip and the fruit hits different. Anyway, hope u read all of this. Thank you Dutch Bros for being a part of my childhood.
   Developer reply · 8 Feb 2023

   Thanks for leaving a review, we’re so glad we could leave a lasting impression on your childhood, we are grateful for you too 🥰
9. ★★★★★ Amazing Coffee Shop lulunovo89 · 1 Dec 2022
   Hi, absolutely love all the stuff here are the energy here I have been going to Starbucks for years. I’ve gone to many coffee places and this is by far the best customer service the best vibes here are the best coffee I’ve had it Starbucks has gone so downhill. Their customer service is horrible. Every time I go the customer service has become absolutely horrible and general really on a lot of places and I am one to go and say hey are you having a bad day or are you just not liking your job that you’re treating your customers the way that you’re treating them. Y’all are rude. Y’all are always

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   messing up the drinks and so I finally went to Dutch Bros coffee and high absolutely love the energy. I love every person I’ve come in contact with here oh, Mari is absolutely amazing. I don’t know any of the other names because I usually see her at the window but everybody works as a team to even looks like a fun place to work. They all love their job they all say they love their job it has good vibes. Good energy. Amazing customer service and amazing coffee to where my fiancé’s daughter wants to drive all the way down from corpus just to get Dutch Bros coffee and my kids absolutely love their hot cocoa. So to me this is beyond a five star I have absolutely nothing bad to say about this establishment. Y’all are amazing and I am so glad that y’all have come to San Antonio Texas because I am absolutely in love with the coffee and everything about this place!!!!! ❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☕️
   Developer reply · 8 Feb 2023

   Thank you for giving us a chance, we are grateful to have you! Thanks for leaving a review, we’re so glad you like us, too 🥰
10. ★★★★★ Greatest drinks ever lala027900 · 14 Mar 2021
    Yesterday was MY 3rd time going to Dutch bro’s I’ve heard of them b4 but never went to any locations..So My kids purchased a caramel apple smoothie for ME Thursday night an frm there I was hooked..MY husband an I made it Friday date night so he cld try this amazing drink as well..He ended up getting a caramelizer an loving it an I got yup u guessed it a caramel apple smoothie such a heavenly drink..That led to ME craving to GO there again on Saturday an yup u guessed it WE went..This tyme I downloaded the app got a free drink plus an 2 other drinks..The young man who took MY order was so very

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    pleasant an friendly,on top on ME getting the caramel apple smoothie I wanted to try a Dutch bro soda so I asked his opinion an omg he was so knowledgeable of the drinks flavors ect he took his time with detail info to help ME make MY final decision an yes I love the soda too(an normally I don’t drink soda at all)..When WE reached the drive through window the young ladie workn was so frndly an kind a lil small tlk an she had bundles of positive energy..Over all Dutch bro’s is an awesome place both the drinks and staff r amazing I will b going back regularly an can’t wait for the Dutch bro’s to open up near ME..KEEP up the great work guys 😃😃

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Growth change in ratings

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