Casey's

Description

Reviews Reviews the App Store features, not the newest.

From 431,632 ratings.

1. ★☆☆☆☆ They cancelled our order and refused to give us a refund Pmhickey68 · 29 Oct 2024
   We placed an online order through their Casey's app. The location was Casey's on Linden Street in Normal, IL. They had called us a few minutes after we placed a delivery order and said they closed their kitchen early and had to cancel our order. We had already paid for the pizza, the tip, and the delivery fee and I asked if we would get a refund through our debit card. The lady that was working that night said she would call her manager and try and figure it out. She called us back that night and said she talked to her manager and that her manager would give us a call in the morning. We waited

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   a few days and never got a call. I called the store and explained the situation to the manager on duty. She said we would get a refund in a couple of days when they could figure out how to do it. We waited two weeks and still no refund. My husband then called and asked to speak to the General Manager to ask why we still have not gotten a refund. The general manager said there was no way they could give us one because she could not figure out how to do it. My husband responded by informing her that we were not the ones who cancelled the order, they did. So why should we have to pay $30 for something we never got since they decided to close early? The manager screamed at him on the phone and hung up. Regardless to say, it has been a month now and we never got a refund on an order THEY cancelled because they decided to close early. We will never order from them again.
2. ★★★★★ Latest update F150Fordzilla · 18 May 2024
   Update: customer service at the corporate level has been less than helpful just keep telling me to check spam folder or create a new email and log in again. I have 2 email accounts and both are locked so I can’t log into the app with either one. Tried to ask for a phone number to work thru whatever I was maybe doing wrong while logging in but that isn’t an option. The store I spend money in 5-6 days a week is more than willing to help me but they couldn’t get anywhere either. I can see why Casey’s is loosing market share in their home state as they are unwilling to help people anymore.

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   Since the latest update it kicked me out of the app and now have to log in multiple times. Plus lost points I had been saving for a pizza party with my kids and grandchildren
3. ★★★★★ 29 years of EVOLUTION! l o g a n // W A L T E R S · 14 Nov 2023
   Okay, I can add a personal experience to the review. How about this: I love the Caseys app because it makes ordering pizza and other delicious food so easy and convenient. I can browse the menu, customize my pizza, and place an order in just a few taps. The app also shows me the best deals and coupons, so I can save money and enjoy more food. Plus, I can join Casey's Rewards and earn points on every purchase, which I can redeem for free food, fuel discounts, or school donations. The app also has fun features like giveaways, instant win games, and fresh recipes. The app is user-friendly, fast,

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   and reliable. I highly recommend the Caseys app to anyone who loves pizza and wants to support a great company. Download the app today and see for yourself! . I have been a loyal customer of Caseys for 29 years, and I have seen how they have evolved over time. They have always been committed to quality, service, and community. I have loved their donuts since I was a kid, and they are still my favorite treat. They are always fresh, soft, and delicious. I especially like the glazed, chocolate, and apple fritter varieties. They go perfectly with a cup of coffee or a glass of milk. I always get a dozen donuts when I visit Caseys, and I share them with my family and friends. They are always a hit, and everyone asks me where I got them. I tell them to download the Caseys app and order some for themselves. They are the best donuts ever! .
4. ★★★★★ Love Casey’s pizza and eat it with gracety Joshua David Gile · 3 Oct 2023
   Love Casey’s pizza and living in downtown Overland Park Ks is the best thing ever made for the family and in very clean settings although I don’t recommend that you purchase soda with delivery service because Uber eats Is the only delivery service that Casey’s is offering and I paid 9.99 dollars for Mountain Dew and the Uber driver I was just told to text Casey’s and tell them I was unable to get the pop I ordered with my pizza because they were out of regular Mountain Dew and they said that they had diet and I had told them that I was just trying to get a refund for pop and they didn’t care t

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   o pay me back so I just get bare minimum and then I just pick up my order cause they got me on the same time I was hurting for every penny and I emailed and called to no avail it ain’t even worth the hassle but they won’t be able to get the same trust I once had to pay for my extras and then never pay attention to my order and could!!!!$$$$go chiefs yeah K.C.
5. ★★☆☆☆ Rewards for cents off gas Pat28504 · 7 Aug 2023
   Several times I have purchased items that give cents off gas and it doesn’t seem to work. It doesn’t show up on my account. Once I was able to delete the app and reinstall it and the cents off was there, but not this time. The cashiers are not able to help, so you lose out on your reward. This needs to be fixed! I spent more in the store than I would save in gas so I double lose. Casey’s get with it and fix this bug! At least this time I asked for a receipt so I have proof that I bought the items that earn that reward and I have a chance to get it…IF I can ever catch a manager at the store…I

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   also won a prize in the scratch off game that my store doesn’t carry. The cashiers have not been given the authority to substitute…it’s a bottle of water for crying out loud I am thinking of using all my credits and going to another station for my gas, I have heard of one that gives greater discounts
6. ★☆☆☆☆ Ordering pizza Hoffy59 · 1 Jul 2023
   I dislike ordering pizza this way because your app lacks the ability to truly customize my pizza. For example, if I wish to order a supreme pizza but I do not like spicy meets I think I should be able to change out the pepperoni for ham and sausage for more beef. It’s the same amount of meat, the same number of of toppings. I don’t understand what the problem is here! It shouldn’t be that big of a deal if you truly want to sell me a pizza. When your only cost you three to four dollars to make a pizza is it that big of a deal if I change up the toppings a little bit to suit my own needs? You ha

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   ve a good product but you could definitely make it better to suit your customers and truly make you the best pizza there is. Do you have a great pizza I love eating it and I used to be able to do this when I could phone in an asked somebody they saw it it’s no big deal. I wish your app would do the same. Also I would like have the ability to have my breakfast pizza mixed… ie bacon and sausage on the whole pizza.
7. ★★★☆☆ Casey’s on Pratt in Bellevue Ne Jiffy-popp · 18 Jun 2023
   Let’s start with as soon as I walk into the store. I walk up to the counter and there were two employees busy but totally oblivious to me. I had to ask Caleb who was working a busy register where the menus were for the Pizza. Also I was looking at the overhead menu which didn’t advertise anything regarding Pizzas or prices. Caleb said sorry we don’t give out menus or that we don’t advertise prices. He however in between customers asked if I was looking for something specific. I passed on a speciality pizza. He gave me some prices and moved on with ringing up customers. When he was in

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   the process of telling me the prices what didn’t make since. Is a young employee who was not happy to be there and spending her time being mad at having to put frozen cookies on a pan. Interrupted him to ask a question in the middle of him telling me prices. So comically after ten minutes watching two lady employees working in the kitchen never offered to help me. So I asked Caleb are they not supposed to at least ask me what I’d like to order. And I’m not exaggerating 10 minutes waiting and he simply looked at the back kitchen looked back at me and said yes. Then when back to ringing up customers. I really don’t blame Caleb he was busy at the register but the two employees do not represent or care about Casey’s or their customers. Please train them up , hold them accountable and demand that the customers should always come first. I was nice and never made a scene I simply walked out without making my order.
8. ★★★☆☆ App will no longer let me sign in… SayerSong · 5 Jun 2022
   I used to be able to use this app and it was wonderful. I love Casey’s pizza and enjoy it every time I get it. But suddenly it stopped letting me sign in. I tried changing my password, but that didn’t work. Tried a different login method and that didn’t work. Tried creating a new account, but since I only have one phone number and it is already attached to my current account, it won’t let me. When I try to login like I. The past, I enter my email and password and the sign in button turns darker to show it was clicked on, but then nothing. No screen change, no anything. If I go to the home page

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   , I am still being asked to sign in. If I try to order through the app, it is all fine until I go to complete the order, when it tells me again to either sign in or create an account. Yet I still have access to the notifications the app sends me (the special award messages inside the app), which even have my name listed. Very frustrating. If it still worked, I’d give it a full 5 stars….
9. ★☆☆☆☆ Fraudulent Aaron Sadler follower · 5 Mar 2021
   As an ex employee I had “bought” into this concept. After 9 months of working with them as a store manager I decided to move on. They are a bunch of liars. They over work and take advantage of their management teams at the store level. I don’t know why this application gets such good reviews right now. I had saved up over 7000 points with them. When I went to get my discount on fuel “1.54” per gallon off up to 20! Ha, yeah right. Put my number in at the pump, points went away, so I went in to see what the deal was; they told me I would have to call the support center. Called the support center

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   , they told me I would have to have a receipt. The receipt I received didn’t show any of the points. They were just gone! I’m telling you they are a scam. They treat their employees like &$@! They claim they are the 5th largest pizza chain the in the US. “Info I was told at my interview” Where is that proof? I can’t find it anywhere. They have a turnover of about 2 months. Do yourself a favor, go somewhere else. Sounds good up front, just a headache full of more lies at the end. Ask an employee if they “really” like their job...
10. ★★★★★ Terrible service mom of four hungry kids · 16 Jul 2020
    Ordered my pizzas at 6:15 2 mediums one pepperoni and one taco. Went to pick up at 6:30 my confirmation email said they would be done at 6:35. Was told they didn’t hear the buzzer that they had pizza orders that they would get them in the oven rite then. Told me they would be done in 10 or 15 minutes. Showed up to pick them up once again at 6:50. One of my pizzas was possibly in the oven cooking but they hadn’t even started making the other one. Was told maybe another 10-15 minutes. Was given several excuses, buzzer not working, new employee, first night by themselves. Either they shouldn’t b

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    e working alone yet or need to figure out better time management. Maybe even offer something for the screw up. I normally don’t complain Iv worked customer service, Iv worked in restaurants, and Iv work for Casey’s. But that was ridiculous. I will never order pizza from the Casey’s on state street in Jerseyville again

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