MyCardWallet.

Description

Reviews Reviews the App Store features, not the newest.

From 96,482 ratings.

1. ★☆☆☆☆ Waste of time schmitty623 · 18 Feb 2026
   I was prompted to download and use this app when I received a prepaid debit card as a reward from my electric company. Activating the card itself was very easy. However, getting the card to show up in this app has proved impossible despite probably a dozen attempts. I created an account. I received an email confirming the creation of the account. I’m logged into the account in the app. I have tried logging out and back in. I have tried it all so many times to no avail. And after all of this, I discovered I could easily add the card to my Apple Wallet app without needing this application at all

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   . Complete waste of my time and an awful overall experience. I do not recommend this app, nor do I understand what purpose it serves when it’s so easy to add the prepaid card to my phone’s wallet without it.
   Developer reply · 22 Feb 2026

   Hi there, Thank you for your review. We are sorry the card did not appear in the app and appreciate you sharing your experience. We would like to help resolve this. Please email customerservice@bhnetwork.com so our team can assist you further. Regards, Maurice V. Customer Service Team www.blackhawknetwork.com
2. ★☆☆☆☆ I keep getting an error message everytime I try to check my card information Milo the corgi · 11 Feb 2026
   So I ended up getting a numberless tap visa cards for christmas which requires this app to work and for a while it did. I could click card details and it would give me the card number that I could use to buy things online. But now for an entire week everytime I go to check the card details it says “Error We ran into an issue with adding your card. Please check your details and try again.” Over and over and over again this error keeps popping up effectively making the entire card unusable for online purchases. And whats frustrating is that for a while it genuinely was working just fine and now

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   it’s effectively bricked. I tried calling support and they have no idea whats going on either (and it was a nightmare to get past the robot that just kept telling me to click card details which continues the error message). Maybe I am just unlucky but what is the point of a numberless card that does have a number but the number is hidden away on app that randomly decides to just deny all access to it because of an omnipresent error
   Developer reply · 16 Feb 2026

   Dear Milo, Thank you for sharing your review. We’d be glad to help with your numberless Visa card, and you can also use it in‑store anywhere Visa or Mastercard contactless is accepted. Please email customerservice@bhnetwork.com so we can assist further. Warm regards, Josh R. Blackhawknetwork.com
3. ★☆☆☆☆ Scam!!! Beware!!!! Jtcfagan · 21 Jan 2026
   If I could give it zero stars, I would. I received a Visa card as a gift and downloaded this app as directed and continually get told invalid try again later. I have redownloaded the app, nothing. There are absolutely NO options on the app for help, FAQ’s, contact info, NOTHING. If you read the other reviews it seems many people have the same issues and get no access to their money. I even attempted emailing the email address that whoever monitors these reviews puts in their responses when people complain, and guess what? A week later an NO RESPONSE! This has GOT to be some sort of scam, with

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   the no communication or ability to get any assistance with any issues with using their app. So now, where does all this money go? I’m assuming at this point the developer is just pocketing it all. Avoid this app or any cards that use it at all cost. There is NO customer service and these people are THIEVES. Looking into filing a complaint with the BBB and whatever other entity they can be reported to. Update:months have gone by, still no response even after emailing the exact email they told me to use in their response on here. It is apparent that they do NOT care about the customer or provide any type of service. Over 3 months later and still no access to my money. This has to be a scam
   Developer reply · 28 Oct 2025

   Hello there, We're sorry for the trouble you've experienced. Please email us at customerservice@bhnetwork.com so we can assist you directly. We take your concerns seriously and want to help resolve this issue as quickly as possible. Regards, Maurice V. Customer Service Team www.blackhawknetwork.com
4. ★☆☆☆☆ DO NOT USE THIS TERRIBLE APP Mu.jay · 7 Nov 2025
   This is the WORST e-gift card app I have ever used, nothing but bugs and issues. If you randomly log in no details about your e-gift cards will be shown as this is a bug that causes the app to glitch and you won’t be able to access any card detail currently or previously. No amount of refreshing will solve or deleting the app. It will resolve itself in a few days when it feels like it. SECONDLY and the biggest problem is that it will randomly decide rather it wants to add the card to your Apple wallet and it will give you a “invalid card please contact your card issuer for more information”

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   prompt when you try to add it to your Apple wallet . There is no reason why it does this it will RANDOMLY decide if it just wants to work or not. And after it tells you that you can’t add your card to Apple wallet you won’t be able to add ANY card on the app to Apple wallet . There is NO customer service number I could find tied to the app as I resulted in calling the BHN customer service number for support. This app is the worst and I put too much trust in this app. Don’t make the mistake I did and having hundreds of dollar e-gift cards stuck within the app.
   Developer reply · 9 Nov 2025

   Hello Mu.Jay, We're sorry for the trouble you've experienced. Please email customerservice@bhnetwork.com so we can gather your details and help resolve these issues. We appreciate your feedback and are committed to improving your experience. Regards, Maurice V. Customer Service Team www.blackhawknetwork.com
5. ★★★☆☆ Customer service is lacking. Save yourself the trouble & look elsewhere for a wallet app… Jinx22002 · 13 Oct 2025
   I sent in a review indicating that I found this app not to be very user friendly and I wanted to have my account deleted but could not accomplish this through the app site. I received a response within 24 hours suggesting that I contact the developer directly by email and ask them to delete my account. That part of the customer service was great. However, in taking the advice on here and emailing the developer, the customer service thus far has been non-existent. It has now been 5 days since my email was sent and I have yet to receive a response…
   Developer reply · 7 Oct 2025

   Hello, Thanks for sharing your thoughts. If you need help managing your account or have questions, feel free to email customerservice@bhnetwork.com so we can assist you directly. We’re here to help however we can. Warm regards, Josh R. Blackhawknetwork.com
6. ★☆☆☆☆ Doesn't work, now I have a useless card CreatorNate · 8 Aug 2025
   I got paid with a useless virtual MasterCard from Tango and they idiotically REQUIRE this app in order to add the card to your Apple Wallet. And the app does not work. No buttons are responsive so I can't add it to my Apple Wallet. And this so doesn't let you pay at checkouts...so I think it's just a scam to allow Tango to keep payments from people whose iOS version isn't new enough. Notice there is no required version of iOS at the time of this review. It let me download the app and open it just fine, but the app simply does not work. So, now I have a card with money on it that I can't use.

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   And Tango says they do not provide support for Apple Wallet.
   Developer reply · 11 Aug 2025

   Hello, Thank you for sharing your experience. You can use your virtual Mastercard in-store at any retailer accepting Visa & Mastercard via contactless payment. Please email customerservice@bhnetwork.com so we can gather details and assist you further. Warm regards, Josh R. Blackhawknetwork.com
7. ★★☆☆☆ Balance discrepancy is unnerving Applesauce1965 · 3 Jul 2025
   I was given a digital card with an amount on it from a class action settlement. I took a screenshot of the amount for my records. I have used it for 5 transactions and all of them are stated correctly. All charges are the correct amounts. The PROBLEM is the balance that is left is short. Meaning adding up all the correct 5 charges and the remaining balance the card shows that is left should equal the full amount I was given and it does not! It is short and there is no accounting for it. It’s like the amount was reduced on the card after I added it to my Apple Pay. Where is the money and why is

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   my remaining balance short from the amount I started with? The company is the only one with access to take it. It does not show up in the transactions in any way. It is simply gone. Update After a day and this post the amount came back on that was missing. Then the next transaction I used it, once again the balance was off. It feels very odd that a banking app cannot keep the remaining balance correct and current. I would not currently ever choose to use this app. Maybe they will make it more reliable over time but it’s like if your banking account balance was always off, not stable enough to trust money with in my opinion. However, it does work and somehow self corrected in my case.
   Developer reply · 2 Jul 2025

   Hello, Thank you for sharing your feedback about your digital card balance. For us to look into this further, please email customerservice@bhnetwork.com. You can spend your card in-store anywhere Visa & Mastercard are accepted via contactless payment. Warm regards, Josh R. Blackhawknetwork.com
8. ★☆☆☆☆ Terrible scammy app wolfcatattack · 2 Jun 2025
   This app was obviously created to separate people from their money. I got a settlement from Equifax and they elected to use this app to deliver it. When I log into the website I can see the money and an option to “add to wallet”. When you click on it, it forces you to download the app. But the app on my phone doesn’t show the money that I see online, rendering the app since there is no way to spend the money. This company has set up a $1 fee per month fee, so obviously their tactic is to frustrate people so much that they give up trying to get to their money. And they just get to keep it. It’s

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   makes sense why Equifax would choose to use such a shady company to deliver their payouts. They probably know that of the millions in payouts that they have to deliver, most of them will never be cashed out and they can just keep them money. SHAME.
   Developer reply · 3 Jun 2025

   Hello there, Thank you for sharing your feedback. We'd like the chance to look into this further—please reach out to us at customerservice@bhnetwork.com so we can assist. If your card supports it, you can also spend it in-store anywhere that accepts contactless Visa or Mastercard. Regards, Maurice V. Customer Service Team www.blackhawknetwork.com
9. ★★★★★ What’s the big deal for some people?? IT WORKS PERFECTLY, SHEESH! jdubya198080 · 28 May 2025
   This process was so quick and easy, I literally don’t even understand how some people have so much to complain about. My guess is it’s the user and not the interface that is the problem. It took me less than five mins from start to end, and my virtual card is added to my apple wallet, zero hassles, no phone calls, no snags. It’s not spyware, not a big deal. Maybe some of y’all need to take a course on how to use the internet? To anyone who needs to use this app, don’t hesitate to do so. It works fine. They’re called “instructions”, read them, use them, and you’ll get it done in a snap like mys

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   elf and others who know how to read and follow basic English words. I hope that’s not coming off as rude but dang, don’t knock the service because you don’t know how to use it. That just makes it hard for people to know what reviews are legit and what reviews are bad because of genuine ui problems. There were zero complications for me. My card is loaded and useable. That’s what I needed and it works so I give it five stars! Karens this is for you, Spend more time learning to follow basic instructions instead of negging the review section in hopes of keeping others from using an app, especially because the only reason you’re doing that is because YOU don’t understand it. That’s ridiculous and wasteful of time and energy. Pay attention! And if attention cost money, well, some of us can afford it, because we got our virtual cards added to the wallet…
   Developer reply · 30 May 2025

   Hello there, Thank you so much for the detailed and thoughtful review! We're glad the process was smooth and the virtual card was easy to use. If you ever need support, feel free to reach out to us at customerservice@bhnetwork.com. We appreciate you! Regards, Maurice V. Customer Service Team www.blackhawknetwork.com
10. ★☆☆☆☆ $200 in limbo CaL_DoZer · 26 Feb 2025
    I purchase 4 cards, three worked ok through the app but one didn’t. I kept getting errors, card cannot be loaded, card already in wallet, card has $0. Called customer support, hard to do. The verified that I had $$ on the card, followed their instructions and still received error. Called again, my issue was escalated to another department. Received an email, case closed!?! That’s what the email said. Scrolled down, followed their instructions and still, received errors. I emailed them back days ago and still no reply. My phone is updated, I deleted and re-added the app, restarted my phone and

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    more. I have $200 in limbo, for a disabled, senior with limited income, that’s a big deal. I do have a case number.
    Developer reply · 28 Mar 2025

    Hello there, We’re sorry to hear about your experience. Please reach out to our support team at customerservice@bhnetwork.com with your case number, and we’ll be happy to help. You can also use your card in-store at any retailer that accepts Visa & Mastercard via contactless payment. Regards, Maurice V. Customer Service Team www.blackhawknetwork.com

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