Dunkin'

Description

Reviews Reviews the App Store features, not the newest.

From 1,442,378 ratings.

1. ★★★★★ Broad street Dunkin Statesville Weerrttyuucss · 24 Mar 2026
   I am a multi day regular customer here… known for my large strawberry or mango pineapple refreshers with regular milk and cold foam…that’s my order everyday, most days a few times a day. This is a really great Dunkin! The best in my book of Dunkin’s (and I travel a lot). I have made lots of Dunkin friends that I see daily and some that recently left to work other jobs due to them growing up and getting out of college etc. and I miss the ones that have recently left SOOO badly! Loved them! But I will always enjoy my “cup of happiness” as one long time worker calls it. Every other Dunkin I stop

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   in at ALWAYS has an issue with making my drink how I personally ask for it… a refresher with regular milk. All other Dunkin’s give me rudeness and attitude… they will over charge me and everything. The Dunkin in Hickory NC by my workplace is one of them that’s always over charging me and rude often. This Dunkin on Broad street in Statesville would NEVER treat me that way. They see how much money I spend daily with this company. I usually buy no less than 2/3 large refreshers at one visit (kids want them too). This Dunkin will always meet me with a smile and be so kind and make my drink how I WANT it made cause it’s my money and I’m the one drinking it. Makes perfect sense to me! Love my Dunkin family! Shout out to Dan the manager for making such a great crew every time all the time!
   Developer reply · 26 Mar 2026

   Thanks for the love, we appreciate it! 🍩🧡
2. ★★★★☆ My review nastigrl · 10 Jan 2026
   I’ve been a huge Dd supporter for many years now. A couple problems I’ve had with the Dd by me that I’ve said several times is the people they hire don’t seem to get enough training. They & no matter how many employees they’ve went through, screw up orders or they’re not educated enough about certain products in the store. Then 300 of my points were taken but I never got the free donut I was supposed to. I let it go, but again that’s 300 points I now don’t have. And bc my fiancé picks up Dd on a regular basis & not me ( bc my car was totaled years ago) but the visits are more than what the app

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   actually knows. I don’t always get to use the app nor am I with my fiancé when he goes there. And I’m really disappointed in the fact you’ve never went back to your normal hours for being open. Plandemic comes, & suddenly you change your hours which is a huge scam bc anyone who’s not brainwashed should know the facts of what this world is coming to. They might have control over you? Idk but you’re losing money if you’re complying with these psychopaths. . It’s really aggravating that you’ve remained closing at 10pm!! And I bet you any money i could get a petition going & get hundreds or more signatures. I’m only basing this for my area. But i could make it towards any Dd who also remained puppets. Otherwise, I love Dd always have & always will. But changes need to be made to benefit you & your customers. And while I’ve been typing this, for some reason I can’t see anything I’m typing?? So if it looks weird, that’s why. Yet I’ve got no idea why I can’t see my words?? Thank you, Desiree Nasti
   Developer reply · 12 Jan 2026

   Thank you for taking the time to contact us about Dunkin' Rewards®. We appreciate your feedback and will share your comments with the appropriate teams.
3. ★★★★☆ The app is convenient, not happy about the change to DD rewards ejoy01 · 3 Oct 2025
   I’ve been a Dunkin customer long enough to remember the actual Dunkin Donut that had the extra tab on it for holding while dunking in your coffee (the original dunkin’ donut). The app is pretty good and super convenient when ordering ahead. Whenever I’ve had a problem with an order made via the app, customer service always resolves it. My main issue is the change to the rewards. Dunkin had by far the best rewards program among any rewards program out there. They truly rewarded customer loyalty and you didn’t have to make $100 in purchases to get a free drink like Starbucks or others. Yes, it’s

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   nice to now have the option to select your rewards based on points accumulated versus only being rewarded with a free coffee any size. But it takes more purchases to get those rewards. Also, the boosted status thing is dumb and unattainable unless you go to DD every day which I don’t. I also think it’s too easy to accidentally order from the wrong DD location. There should be a prompt to confirm the location you wish to order from , based on your GPS location, to ensure the order is placed at the location you intend. When one erroneously places an order for pick up at the wrong location, there is no way to cancel, change or transfer the order to the intended store once it’s placed. Fortunately when this has happened to me in the past, a quick email to customer service via the app has always resulted in a prompt refund to my original method of payment. Good job there, DD! I just wish you could use your points to buy whatever you want and not just what DD has designated eligible to buy using points.
   Developer reply · 17 Aug 2023

   Thank you so much for your feedback about Dunkin’ Rewards®. We will share your experience with the appropriate teams.
4. ★★★☆☆ Needs to be better IcedCappQueen95 · 2 Aug 2024
   The app is good for ordering ahead and collecting points. However, there NEEDS to be a way for the specific Dunkin location to communicate with the customer and vice versa. If they are out of something, they simply will just not add it. The number of times I’ve gotten a black coffee because they were out of flavor syrups… and I would absolutely never in my right mind order a decaf iced cappuccino and pay 6$ for that. If they’re out of something, I don’t know until I go to pick it up which defeats the purpose of ordering ahead and wastes both time and money. Additionally, there should be a way

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   to review your items and/or experience. Dunkin Donuts overall needs to figure out what the Iced Cappuccino is. Some make it correctly, others make it as a latte or macchiato. Furthermore, if they completely forget to make the food that was included in the order and/or make it incorrectly - now time, money, and food have all been wasted. I’ve been so disappointed with Dunkin lately. I’ve been boosted for the last nine months and I’m at the point where I never want to return to another Dunkin’s. The app needs some serious upgrades because it’s disappointing and inconvenient to throw away time and money. Please make changes and please figure out the iced cappuccino because when it’s made correctly, it is the best thing Dunkin has on the menu.
   Developer reply · 4 Aug 2024

   Hi there, we’re sorry to hear that this was your experience ordering ahead on the app. Please reach out to us, so we can make it right https://www.dunkindonuts.com/en/about/contact-us/faqs#additionalinquries
5. ★★★★★ Long post but well worth the read……Promise ♥️ SheilaMBee · 25 Feb 2024
   Well I have to say Dunkin in Tiffin is by far hands down pretty amazing 😊 there is one exception though and I hate to have to say this… but there is an older black women that did work and not sure if she still does but she is extremely rude and makes sure to make customers feel uncomfortable if for whatever reason she don’t like them… I was in the Tiffin location and she was talking sooooo loud about a lady having perfume on so strong you could taste and everything on Dunkin could taste it. She asked her daughter if it was her that snarled that strong and her daughter said she wasn’t sure and

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   when the lady asked the black girl defiantly said yes ma’am it’s you, not trying to be mean but that crazy strong and you have ALOOOOOT on. Now read my caps lock and you get the gist of how she spoke to her… The nice lady just said sorry and she explained about a car accident that made it to where she can only smell very very litte and she does have any around to tell her if it’s to much as she lives alone… That broke my heart and I wanted to punch the said employee in the face but I refrained from any violence and straight when to respect, politeness, and encouragement. Now obviously I asked the assistant manager or team lead or what we she is and said that was very rude, you know nothing about this lady to judge her on “ANYTHING” and that I’m truly surprised that someone like her even still had a job in customer service. Now was that nice of me probably not but what she said was worse. I was defending someone from a bully… 🥰🥰🥰
6. ★★★★☆ PLEASE fix flavor shot count and dairy count! I Wanna B JB's OLLG · 26 Jun 2023
   This would be the only thing that has yet to bring my Dunkin UX to a 10/10. I would love if we could customize the amount of flavor shots. On the app right now, the max is 3 to choose from for flavor shots on a size medium (varies depending on the size of course) — because they’re unsweetened they tend to be the first flavors lost in the coffee. I like that they’re unsweetened because I prefer flavor to pure sweetness. My go to iced coffee order is a medium iced coffee with almond milk, 1 pump caramel, and 4 shots of coconut, and man, I would love if I could order that right in the app instead

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   of in the store. I have also noticed that there is always a slight variation in how that drink is made, which is also frustrating. If there were exact measurements for everything, there would be much less variation/more consistency, which could lead to less irritation/more morning serotonin when starting your day (when all you’re craving is that perfect iced coffee before work…and then it stinks). I also like almond milk in my coffee — but unlike the flavor shot count, dairy selection on the app is general and doesn’t list a count for how much you’d like (1,2,3, etc) the way that it is sometimes listed on my drink’s receipt. Adding a dairy count could increase consistency and I imagine would be a win for everyone all around. All things considered I’m sure that’s a minor detail in app development, but it would definitely be a huge one for me as a regular customer & one I would notice right away. Thanks Dunkin!
7. ★★★★☆ Needs to be consistent KaylaMichelle90 · 11 Jul 2021
   I use the app almost everyday so I can avoid repeating my order on the speaker each day (my coffee is a bit complex to them I guess), and I usually don’t have any issues. The reason I took a star off is because not all of the specialty items show up on the app, so today when ordering the two Gold Joy donuts which were not on the app anywhere, I had to substitute with another donut and then ask at the speaker for them to change it. I was met with a serious attitude about how I didn’t order those on the app and they cost more because of the charity part of the cost goes to and so on and so forth

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   . Now I of course have no issue paying the price of the donuts, if the app had made it possible to do so! So this is why I am removing the 2nd star.. To be treated like an idiot and talked to like I’m trying to get over on her the extra 60 cents the 2 donuts cost, especially when I am a loyal daily customer just put a seriously sour taste in my mouth. This is not the first time I’ve been treated poorly at this Dunkin’ and I have complained numerous times and have NEVER been contacted like it said I would be when putting the complaint through. It just seems this cooperation cares more about the $$ then their customers. Very sad! 😡
8. ★★★☆☆ Items not available through app Purple Skates 88 · 8 Feb 2021
   I love Boston creme donuts. Unfortunately when I try to order them on the app, it says item not available. When I go to the store to pick up, I see the Boston creme donuts every time. The same thing happened with munchkins today. Also, if has issues with Apple pay. It will say payment not completed. For a while I tried this over and over and never got notified my order was ready. Finally one day I used my debit card instead. When I got to the store, both orders were there and I was charged twice. I was on my way to work ( rushing of course that's why this app exists)so I did not hav

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   e time to complain in person, and it wasn't really the stores fault anyhow, so I just paid twice. Now I wonder if I paid for the other apple pay orders were charged to me weeks before that. So, it would be nice if Ali available items were available on the app and nice to be refunded for orders I did not receive. The people in the store are pretty nice. Update. Last Friday I my order was short one donut. I was in a hurry and did not notice until I got to work. I had to give my donut to the person who didn’t get theirs. Hungry at work is no fun! Today, Monday, my hot food was ready, but no donuts were ready. A asked for help. I got snapped at. !WHICH ONES. I said “for Emilie R.” She snapped “which donuts!” I hesitated, thinking, she went and grabbed the correct donuts and walked away. I had tried to order 2 bagels on the app but my order only had one. I said I need another bagel. She walked away. I walked out angry and yelling. So frustrating
9. ★★★★☆ I normally don’t write reviews but Rev0lix · 13 Nov 2018
   This app has become part of my morning routine, something that I should’ve used a long time ago because I am a daily Dunkin’ drinker (triple Ds). It’s a great app that allows me to save time not waiting on line and ordering, as well as saving my most frequent orders! Also getting free beverages is a nice touch. It’s smart in Dunkin’s end b/c they get paid immediately for reloads but it would be nice to see some other perks like free sandwiches (so far I’ve only seen the 2 for 5 store promo and double point Wednesday’s). My main issue with the app and the reason I didn’t give it 5 stars is beca

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   use of the bugs I’ve encountered. The app suffers from frequent crashing, during reloading my card, or placing new unsaved orders (tried to order a few donuts and it crashed the same way twice). The app also has an issue when changing to different WiFi networks or from WiFi to LTE when you switch and try to hit “Ready to Pick Up”. The App says encountered error try again later. I tried several times but then I was already outside the Dunkin’ so I cancelled the order and ordered again but the app actually charged me and ordered it twice. Thankfully I was right outside and I was able to stop them from making a second order and was refunded. I also had an issue when trying to add a promo to my order after picking my items where going back and adding the promo then going back to my order actually doubled my order but that could’ve been my mistake. If they fix the crashes and make the app a little more intuitive it would be easily 5 stars !
10. ★★★★★ I want to like it! sickpick · 17 Nov 2017
    I want this app to work as well as it intends to, but I have several concerns. The fact that you can earn free coffee with loyalty points is amazing! Truly that is what got me hooked and coming back for more. HOWEVER (note how serious I am with all caps), every time they have a Perks Week to reward the loyalty members, the app experiences multiple glitches. These glitches all center around the feature which pertains to the reward (i.e. on-the-go ordering) not working during the reward period. Frustrating to be sure. Today the reward function once again didn’t work, and they did not extend the

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    period of access or compensate in any way for the malfunction. They just sent an apology email. This was not comforting to a coffee-less me. In general they are not offering as many perks in the regular usage of the app as they used to. They simply put the specials they are already running for the stores on the app. They pretend it’s an exclusive perk, but who’s fooled? I would also like the app to allow you to add smaller denominations to your card. Lastly, the on-the-go order is great in theory but if you choose to go to the drive thru to pick up your order, you save no time. You have to pull in line behind everyone else so I don’t see how that is at all a good option. You must plan to pick up inside if you want to skip the line. I really like the Dunkin' Donuts I go to regularly as the employees are so friendly and helpful, but I find that I’m using the app less and less due to regularly being disappointed in its performance. It looks like my relationship with Dunkin’ is on the rocks. (I hope you enjoyed this passionate review)

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Growth change in ratings

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