★★☆☆☆ Julie Craig · 18 Sep 2026 · v11.9.2

I used to love this app. Now, after the last update,I can't see any of my images or X-rays. Frustrating, because the issues I'm dealing with deal with X-rays I get sent to a page that said it wasn't working, with a blue reload button at the bottom. I liked having some kind of resource for my health with my doctors. Please fix this problem.

★☆☆☆☆ Paula msk · 16 Sep 2026 · v11.9.2

I continuously get a "Error has occurred on the server, please try again later." message. I have reported this Many Times, reinstalled, etc., etc. Please fix this problem, it often stops, freezes me out of doing anything! Now I am stopped from submitting this Review. What are all these problems?? Please Fix instead of Updating without addressing these issues!

Developer reply · 22 Sep 2026

We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the information listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.

★☆☆☆☆ Neha · 15 Sep 2026 · v11.9.2

The app has become extremely frustrating to use. It constantly asks me to change my password and rarely keeps me logged in, so I have to go through passkey verification almost every time I open it. More importantly, the “Notes for Care Team” section has suddenly disappeared. I used this section regularly to read important daily updates from my care team, and now I cannot find those updates anywhere in the app. Please fix the repeated login issues and bring back the care team notes.

Developer reply · 22 Sep 2026

Thank you for your review! Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

★☆☆☆☆ That One guy · 13 Sep 2026 · v11.9.2

this is such a terrible app. it's super hard to log into even if you have your password and user name correct. it takes forever to log in IF and I mean IF it works. * edit they merged this app with another one called UKmychart. well it's even worse now. I can't log in at all it wont send me the code i need. and it doesn't tell me about my emergency room visits and meds etc. it's way worse than it was before.

Developer reply · 9 Apr 2025

Please reach out to us at MyChartSupport@epic.com and include any relevant details if you are having an issue with the app, so we can help you out.

★☆☆☆☆ Sharon Greathouse (SLG828) · 10 Sep 2026 · v11.9.2

Was great until every day for a few weeks now it says "server error" and no one has bothered to fix it. Update: This app is still garbage. I can't make an appointment through this at all. It keeps saying that whatever reason for my visit is not valid and I tried several different reasons just to see. Useless garbage app.

Developer reply · 2 Oct 2025

We're sorry to hear you are seeing server errors. Each health system hosts their own servers, so please reach out to their support team directly. If you don't know how to reach them, you can email us at MyChartSupport@epic.com and we can look up their contact information for you. Please include the name of the health system you're accessing.

★★☆☆☆ Daniel Voeltz · 9 Sep 2026 · v11.9.2

I find myself frustrated EVERY time I use "my chart". I have left msgs for selected Drs. n in reply - "u can call....to make an appointment." I figured that's what the schedule appointment selection was for. Ur app could be dumbed down/simpler.. like brain, ear, kidney Dr. etc. Pill discription...round, green,etc. Select to refill. All really frustrating!! Not a convenance in my book!

★★☆☆☆ Matthew Shaffner · 2 Sep 2026 · v11.9.2

It's good to get test results, but this app was just thrown together without testing. Not one of the links for "Additional Information" (for example about a test) navigates to a successful search result, leaving patients in the dark. It would appear there needs to be a translation layer between the test names and the actual keywords used on the reference site. Devs can reach out to me if you'd like someone competent to finish programming your app.

Developer reply · 11 Sep 2026

We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the information listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.

★★☆☆☆ Courtney Bingham · 29 Jul 2026 · v11.8.4

App has always worked just fine until recently. Now, it keeps saying I have to verify my account on/through the Playstore but if that doesn't work, then I can still access my account through a web browser. I am not finding anything that helps me fix the issue with the app and it constantly just reroutes me away from the app and to a web browser. Fix this please! Or help me with what I need to do. Then, I will adjust my rating!

Developer reply · 11 Sep 2026

We're sorry about that. We're currently investigating an issue that sounds like what you're seeing and will have a fix released soon. You can try the website version of MyChart in the meantime; find your organization's login page from https://www.mychart.org/Login/Signup. Email us at MyChartSupport@epic.com if you need further assistance.

★☆☆☆☆ LoLo Hanna · 17 Oct 2024 · v11.1.4

I seemed to have lost a lot of my information because I could not log in. Everytime I tried to log in, I would get a message about try again password or log in does not work. I had the same passwords for all accounts, and I ended up having to uninstall and reinstall the app and change the password. After doing that, I seemed to have lost 3 accounts. It worked fine until this last update

Developer reply · 18 Oct 2024

We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the details listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.