★☆☆☆☆ Martha Tsiagidou · 5 Oct 2026

Να παρακαλαμε για ταξι εκει κανταντησαμε... έχασα το λεωφορείο στα κτελ επειδή ο καθε μικρο τσουτσουνος δεν με αποδεχόταν! 40 ΛΕΠΤΑ ΜΕ ΤΟ ΚΙΝΗΤΟ ΣΤΟ ΧΕΡΙ ΚΑΙ ΟΛΟΙ ΈΡΙΧΝΑΝ ΑΚΥΡΟ... ΑΠΑΡΆΔΕΚΤΟΙ

Developer reply · 5 Oct 2026

Γεια σας, λυπούμαστε για την εμπειρία σας—η παραλαβή δεν ολοκληρώθηκε παρότι χρειαστήκατε ταξί μετά από πολλή αναμονή και χάσατε το λεωφορείο. Δουλεύουμε συνεχώς για καλύτερη διαθεσιμότητα οδηγών, και η ανατροφοδότησή σας μας δείχνει πού υπάρχουν κενά.

★☆☆☆☆ Slavomir Dzikovski · 5 Oct 2026 · vCA.227.1

thanks for me almost missing my flight. driver cancelled reservation and there was no one else to pick it up. its totally the platform's fault that it is more convenient for a driver to pickup a regular order than an early reservation

Developer reply · 5 Oct 2026

Hi, a pre-booked ride being cancelled and leaving you at risk of missing your flight is not what we want for our riders. Drivers are expected to honor confirmed reservations, and we are looking into what happened with this booking. We hope your next trip goes more smoothly!

★☆☆☆☆ David Spencer · 17 Sep 2026 · vCA.225.0

This app is easy to use, however the fare calculation is terrible. I was charge €12 for a journey and €26 for the return journey. I put this to Bolt, but only got scripted answers as to why it was a correct price. The distance difference was 0.1 of a kilometer. If you use this app pay only with cash. Make sure the driver meters the journey you take if possible, or agree price before taking taxi.

Developer reply · 18 Sep 2026

Thanks for sharing. Final fares can vary by route, traffic, and trip details, so small distance differences may change totals. Please contact us in-app (☰ Account > Support) to review the fare breakdown for your two trips.

★☆☆☆☆ Honeylyn Araneta · 11 Sep 2026 · vCA.223.0

I've used it for a while. the thing with it is that during rainy days the basics are busy or they keep canceling so you have to pick up the more expensive ride. Its frustrating when you need it the most they seem to rip you off with the fair. Also as they take the ride the driver will tell you they will charge more. You just want to get from A to B so you dont have a choice but agree

Developer reply · 11 Sep 2026

Hi! Rainy days when rides feel scarce and cancellations happen is the exact time you need a reliable option, and we get why that would feel unfair. We keep working to make pickups more dependable and to ensure pricing is applied consistently so you can get from A to B without worrying.

★☆☆☆☆ Ruben Van Heerden · 10 Sep 2026 · vCA.223.0

The downfall of Bolt needs to be studied for future generations. To dangerous drivers and drivers who refuse to accept a ride that's too short of a distance or the prices for the ride are too low. And don't think you're safe by using cash only, most of the time it's an instant rejection. And then there's the prices in the app, I know they change but sometimes the menu will say a price but before ordering the price suddenly changes. It's a shame, from the most reliable app to the least reliable.

Developer reply · 10 Sep 2026

Hi there, we agree you should expect safe, reliable trips, and it is not okay if drivers decline requests or if cash isn't working as expected. If payment or rebooking issues come up, try another payment method and use Retry payment if shown. We keep working to make Bolt rides dependable!

★☆☆☆☆ pauzak · 10 Sep 2026 · vCA.223.0

Prices are irrelevant most of the time (you move pickup target closer to a destination and the price tag gets higher), can't be relied on in bad weather, because prices doubles even when there's plenty free drivers next to you.. basically you always have to hunt on lower prices and can't fully enjoy the services. Otherwise might end up spending 3x the money for the same service. It's a taxi app that transformed into some fishing' game nobody has the time for. My wife and I get different fees too

Developer reply · 10 Sep 2026

Hi there, we get why the pricing feels unpredictable when weather is bad and you're seeing higher fares even with drivers nearby. Bolt's prices can vary with real-time demand and route details, so two trips can show different fees. If you share the affected trips in ☰ Account > Support, our team can review what happened.

★☆☆☆☆ - · 10 Sep 2026 · vCA.223.0

The app enables drivers to extract the highest possible amount. Regular rides are shown as available but drivers reject this and only accept desperate customers who choose the premium fee. I was also charged a 'waiting fee' because the driver missed me twice. I had to run to him. They then refused a refund for the 'waiting fee'. It feels like a scam and I won't use it again.

Developer reply · 10 Sep 2026

Hi there, that should never have happened. If you were charged a waiting fee after the driver missed you, we can review the timeline and waiting-time charges. If you can, share what the trip details show for the waiting-time section so we can look into it!

★☆☆☆☆ Erol Gorancic · 8 Sep 2026 · vCA.223.0

Terrible support. With Bolt, their technical issues become YOUR problem. EDIT: I see the reply, and let me tell you, you are NOT focused on getting this sorted. I tried opening a new ticket, but the outcome is unchanged. Your scooter geofencing failed and the entire city core suddenly became a no go zone. I had no way of stopping the ride. I got charged the maximum amount possible. But only got refunded half! My ride lasted 5 minutes before I had to abandon. Ridiculous

Developer reply · 8 Sep 2026

Hi there. That should never have happened. If your scooter’s geofencing triggered and you were charged the maximum, we can review the trip details and the refund outcome. Please contact ☰ Account > Support and select the affected ride. We’re here to help get this sorted!

★☆☆☆☆ Ahmad Elalwy · 4 Sep 2026 · vCA.223.0

Very poor app and a disappointing experience, like many other ride-hailing apps in the UAE. The company seems to have little control over its drivers. At night, drivers may accept a ride but stay far away, then start the trip as if you had boarded, even though you never met them. This seems more common with prepaid rides. Customer service may also deduct part of the refund, leaving you to pay for a problem you did not cause.

Developer reply · 4 Sep 2026

Hi there, the prepaid-ride experience you described, where a driver appears to start the trip without you meeting them, should never have happened. If you think any refund was adjusted incorrectly, please contact our Support through ☰ Account > Support and select the related trip so we can review the payment details.

★★☆☆☆ Adam White · 4 Sep 2026 · vCA.222.0

Not very good, although the trips are oftenly cheaper than uber that comes at a cost, the app doesn't show drivers close to you, they oftenly take a ridiculously amount of time to get to the pick-up point and if you cancel the ride your payment is held for up to 14 to 30 days which is absolutely ridiculous...... must do better.

Developer reply · 4 Sep 2026

Hi there, we get why this feels unacceptable. When a ride is canceled, the “charge” you see is usually a bank pre-authorization, a temporary hold that banks typically release soon. If you can, tell us what you see on screen after you cancel. We keep working to make this feel clear and fair!

★★☆☆☆ Chris Taylor · 30 Aug 2026 · vCA.222.0

I landed at Split airport and an advert offered 70% off my first ride, so I downloaded the app. Adding the discount wasn't obvious but eventually possible. However, finding a ride was impossible. Every driver turned it down, presumably because the 70% offer made it too cheap to be worth it for them. Ended up paying twice the cost BEFORE discount on a taxi. I'll do more research and use buses in future.

Developer reply · 30 Aug 2026

Hi there, that sounds like a rough start at Split airport if the first-ride discount didn’t apply clearly and no driver accepted after. We are looking into how the discount is calculated and why driver acceptance didn’t work as expected, so our team can improve this for you!

★☆☆☆☆ Ivo Karamanski · 29 Aug 2026 · vCA.222.0

An 18min drive turned into 1hr nightmare! The driver couldn't find the pick up spot, after waiting and arguing in the chat for a while I had to call him and navigate him over the app to a place I don't really know either. I was charged extra because the trip was delayed and after many attempts to connect with customer support in the end I didn't even get a full refund. 🤮

Developer reply · 29 Aug 2026

Hi there, that sounds like a tough trip. When the driver couldn’t find the pickup spot, the delay likely affected the final fare, and we also want to check why the refund you expected didn’t come through. Our team will review what happened and keep working to get this sorted for you!

★☆☆☆☆ Mariam Elmasry · 25 Aug 2026 · vCA.221.0

Very bad application and extremely disappointing customer service. They advertise a discount on the first 3 rides, but they charge the full amount and claim that the discounted amount will be refunded within 3 days. However, nothing is refunded. The customer service team is not solving the issue and keeps giving the same excuses without any actual resolution. Very misleading and untrustworthy. It feels like a scam. I would not recommend this app at all.

Developer reply · 25 Aug 2026

Hi! We get that the first-ride discount you were expecting didn't show up and that you weren't refunded as described. Please open ☰ Account > Support and select the affected trip so our team can review the charge details and help clarify what happened.

★★☆☆☆ Oleg Ace · 31 Jul 2026 · vCA.218.0

Lisbon experience: cheap, and usually works, but unreliable. Multiple instances of "no drivers available" and offers to pay more to "prioritize" the request, which feels really scummy. The amount shown in the app differs from the amount charged, usually not by much, but adds to the feeling of flakiness. Way too many different car types (10+), unclear why and what the difference is. The overall feel is that of a cheaper, crappier Uber.

Developer reply · 31 Jul 2026

Hi! We get that seeing 'no drivers available' and then an option to prioritize would feel off, and it's confusing when the app total and the final charge don't match. If any specific ride or charge was different, please check it via ☰ Account > Support so we can review the details. We're working to make this smoother for you!

★☆☆☆☆ Joshua Marantz · 22 Jul 2026 · vCA.216.0

3 bolt rides failed today. the first 2 just disappeared in the app without warning, notification, or explanation. in one case the driver went right by me and refused to stop. the third was en route to us and seemed to get stuck without moving for more than 10 minutes. this app is vastly inferior to Uber and Lyft. it did work for 2 rides but I will always try a different app first. I don't know if this is the fault of your app or the driver in the other cases.

Developer reply · 30 Jul 2026

Hi there. Those Bolt rides disappearing in the app, a driver who wouldnt stop, and a ride that seemed stuck for about 10 minutes arent ok. Please open ☰ Account > Support and select the affected trips so our team can review what happened.

★☆☆☆☆ M M · 17 Jul 2026 · vCA.216.0

I don't recommend Bolt for anything other than basic, cheapest rides - they have all the options for premium and larger cars, but they'd confirm booking without telling you that your choice is unavailable, send a small car after 30 mins wait, and refuse to adjust the fare unless you cancel (and wait again). Many drivers accept the jobs, make you wait as they're completing another ride, and suddenly cancel half way through the wait as well with no consequences. Customer service are probably bots.

Developer reply · 30 Jul 2026

That doesn’t sound right—booking options not matching availability and long waits with late cancellations aren’t the experience we want. If a trip’s pricing or wait time seems off, contact us via ☰ Account > Support and select the trip. Final prices may change with traffic, roadworks, or route/destination changes.

★☆☆☆☆ Sofiyat Kazeem · 14 Apr 2026 · vCA.204.0

Extremely unreliable. Drivers cancel, or delay pick up times and then cancel (which is worse). Drivers can claim to be at the pick up point on the app, when the map show they clearly aren't (they'll be 5 minutes away and still claim to be at the pick up point, try and make you walk to them, and then cancel when you're obviously not there). It doesn't matter how much time you give them, they will screw you over. Choose anything else. Trains, buses, Uber, literally anything is better.

Developer reply · 14 Aug 2026

Hi there, it sounds like your pickups didn’t match what the app showed, which can lead to delays and cancellations. We want to make pickup clearer. If you can, tell us what the screen showed at the pickup time. Our team is reviewing trip patterns to make this better for you!

★☆☆☆☆ Jucris · 28 Aug 2025 · vCA.141.0

horrible app, avoid if u can. always cancelling the rides mid way. had to go the the station for an important visit, booked the cab coming in 4 min. CANCELLED. Everytime. customer service charged me £10 for another similar incident. Accepted that I should be getting a refund, haven't gotten a refund. Almost a month now. now they might write a generic response to contact them via customer support but it won't be fruitful.

Developer reply · 14 Aug 2026

Hi there, that should never have happened, especially with a ride canceling when you had an important visit and with an extra charge for a similar incident. If you can, tell us what you see on the screen when a cancellation goes through. We keep working to make this right for you!