★★☆☆☆ Cheryl Brown · 3 Oct 2026 · v18.80.121

used to be my favorite game until you took away our free plays with ads. I only sign in now to keep my streak alive but I'm not going to spend all my coins, etc to play

Developer reply · 5 Oct 2026

Hi Cheryl, we appreciate you sharing your thoughts. We understand how much you miss having the option to watch ads for free plays. While ad availability can vary, if you feel something isn’t working as expected, please contact our Support team so they can look into it for you: https://jamcity.helpshift.com/hc/en/3-cookie-jam/ ~Gabz

★★☆☆☆ cindy griesbach · 2 Oct 2026 · v18.70.112

not as happy as before. takes way too long to earn rewards and the rewards that are given don't really help 🤔maybe a couple "gimmies" every now & then would keep interest alive

★★☆☆☆ Ruthanne Whitner · 1 Oct 2026

it's hilarious how the rainbow cake suddenly appears when there are zero points left.

Developer reply · 3 Oct 2026

Hello Ruthanne, we're sorry to hear you've encountered concerns with the Rainbow Cake mechanic. We'd like to take a closer look into this. Please contact our Support team at https://jamcity.helpshift.com/hc/en/3-cookie-jam/ with any additional details so we can investigate further. ~Verso

★☆☆☆☆ WALTER D. COTTON · 30 Sep 2026 · v18.80.120

THIS GAME NEEDS TO BE DISCONTINUED. FREEZES , SAME GAMES OVER AND OVER. I WOULDN'T SPEND A PENNY ON THIS GAME EVER. I KNOW HOW TO GET THINGS TOTALLY FREE PLAYING THIS GAME ON EVERY LEVEL. THAT'S I PAY NOTHING

Developer reply · 30 Sep 2026

Hi Walter, we're sorry to hear about your experience with Cookie Jam, especially with the game freezing and repeating levels. We'd like to look into this further. Please create a support ticket here: https://jamcity.helpshift.com/hc/en/3-cookie-jam/ so our team can assist you. ~Gabz

★★☆☆☆ Connie Folk · 30 Sep 2026 · v18.80.120

for someone who buys as many games as I, you sure don't give anything back. I have played this game for years and paid for so many and nothing ever comes back to help. This was one of my favorite games but not anymore.

Developer reply · 2 Jul 2026

Hi Connie, thanks for sharing your feedback about your experience playing Cookie Jam. This will be forwarded to the team. If you encounter issues, please contact us at https://jamcity.helpshift.com/hc/en/3-cookie-jam/ so we can resolve the issue. ~Verso

★☆☆☆☆ Sandra Gurvis · 16 Aug 2026 · v18.60.114

I played this game for years and customer service keeps getting worse and worse. There is a design flaw that if they offer an Airship and you accidentally tap the screen to get rid of it ( not to purchase it) it automatically takes the coins. Yet these people refuse to change the design to avoid this and refuse to refund the coins. I would advise anybody considering this game not to start playing. Because if something goes wrong they will not make it right.

Developer reply · 16 Aug 2026

Hello Sandra, we're sorry to hear about your experience and understand your frustration regarding accidental purchases. We appreciate you taking the time to share your concerns. If you would like us to review your situation further, please contact our Support team at https://jamcity.helpshift.com/a/cookie-jam/. ~Gabz

★★☆☆☆ Sharon Farrow · 17 Jul 2026 · v18.50.121

I've always enjoyed playing this game until recently now before each level there's ads after r if it gives you the option of 5 more moves there's 2 ads. I don't want to watch other see ads while I play the game. This is the only game I play and I'm about to stop playing it because of all the ADS. The ads have gotten worse there are even more now than before. Please Please stop with all the ads

★★☆☆☆ Vickie Wright · 9 Jul 2026 · v18.50.121

number of moves on levels shorter. have to watch too many ads and why do ads pop up after every level, even when you lose. very frustrating.....6 months later and game is still not functioning properly. This used to be my favorite go to game but not anymore. Ads pop up after EVERY round, even when you lose and you can't close them out. you either watch the ad or close the whole game out which is what I've been doing...just BS

Developer reply · 24 Nov 2025

Hi Vickie, we understand your frustration with the short levels and frequent ads. We’ll forward your feedback to the development team for consideration. ~Myke

★★☆☆☆ Arbedella Turner · 7 Apr 2026 · v18.10.121

It's a fun game. However, The minute you buy upgrades, it's as if the game changes. They set it so you basically have to burn up your upgrades before you can progress. Then they offer more paid options. They sink a lot of money out of you to continue. Plus I have seen whereby I used a booster item, like buzz and all the colors don't flip to the buzz color item when you select it. It's a joke Or strategy. Get this corrected for your loyal players.

★★☆☆☆ Lisa King · 30 Oct 2025 · v17.65.101

I have played this game for years and have loved it. I just erased 2 wonderful reviews that I left previously. I am so disappointed in the way it has become nothing but a way to give us advertisements. In the past if you needed 5 extra moves you only had to watch 1 ad. Now to get extra moves you have to watch multiple ads. Most are double advertisements and you get fewer moves. To get max number of moves, you have to watch 6 or even 7 ads. it sucks. sometimes I get so annoyed, I quit playing.

★★☆☆☆ Allyson Adame · 19 May 2025 · v17.0.126

This game used to be fun, however, like others have said they've made some changes that just make it more difficult, not more fun. You need to use coins and boosters a lot, and the levels just repeat again and again with less chances to beat them. Which is a challenge, but it's repetitive. The final straw is the forced ads. They occur TOO MUCH, you can't click to close them, and if you do try it acts like you clicked a link and sends you to some ad's website. Not worth it, uninstalling.

★★☆☆☆ Iissafaith · 30 Sep 2024 · v16.20.322

I've played for years, it used to be a favorite but, up in the higher levels they give you so few chances to try to beat a level, the only way is to pay if you want to continue. I've done it a couple times in order to continue levels but, I'm not going to pay on every level just to keep playing a particular game for a few minutes a day. I've gotten stuck in that loop & it gets too expensive. Its too bad but, I think I'm going to have to delete this once enjoyable & long-played game.

★★☆☆☆ Cindy Reese · 23 Dec 2023 · v15.10.122

Until lately I would have given a 5! But the game has become one that I feel is trying to get money from you. I reached out to support. Their answer was to give me suggestions on how to play. I'm one level 9500 I know all the ins and outs. Then they gave me a 1 time pass. The last comment was that some levels need to be harder. I understand that. But the levels don't need to be so hard that they are impossible to pass with the number of moves given. These levels and the math just don't add UP!

★★☆☆☆ ladyhardatwork · 14 Apr 2023 · v9.60.115

I've played this game for over 10 years. I've payed money do many times but it was always semi worth it. Now they give you less coins per purchase and raised the price if you do a 2nd purchase. Also, the levels are no longer fun because they made them almost impossible to win without boosters. I paid my last 2 dollars tonight, and I finally uninstalled. Goodbye Cooking Fever. I will definitely miss you. But in these tough times, I can't pay repeatedly for a pastime. #Goodbye

★★☆☆☆ Kristin Robinson · 16 Dec 2020 · v10.95.100

This game cheats. Like, that's all there is to it. I've been playing off and on all day, and Ive advanced six levels. A vertical or horizontal booster that you make in the game, should wipe out everything in a row, and several times it has not, leaving me with one or two things to collect still, and one move left. I understand that it's a game, and a free game at that, but real advancement in the game doesn't happen unless you buy something.

Developer reply · 19 Dec 2020

Hello Kristin, thanks for bringing this to our attention. Could you please provide our team with more details on your situation? Please reach out by filling out the form at this link: https://jamcity.helpshift.com/a/cookie-jam/?contact=1 . We'll be looking forward to hearing from you! Thanks for playing!

★☆☆☆☆ Bonita Peyton · 21 Jun 2020 · v10.30.829

Love playing! However, for the last two days the game freezes after playing just a few minutes. Please fix. Also, when I earn the daily prizes I don't get but one out of three. Frustrating to say the least. It has been 5 years and I'm still playing. Until this morning. I turned on my game and everything was gone! Evidently an update has taken all my pets and my levels. I had to hunt to find my latest level but everything else has disappeared. This is not a good way to run a game.

★☆☆☆☆ A Google user · 16 Dec 2019 · v9.80.010

1 This was a good game, I don't like the updated version, now they dont give any extras on the daily wheel spin to get helpful items, it's mostly tickets and they have gone up on the points to get stuff and down on the time to have them. I liked it better when you didnt have to buy stuff with tickets all the time. Very disappointed. They just want you to actually buy stuff. I'm thinking about quitting the game, even though I have been playing it for a couple years

★★☆☆☆ A Google user · 1 May 2019 · v8.95.201

I had to edit my review. After switching from iPhone back to Android I lost all of my progress. I had to start back at 1!!! Even when I logged in with Facebook. So much time wasted. There should be an option to log in with email or some way, so you don't lose over 1400 levels of progress!! Love it! Waiting on new levels is the worst...lol But a great game, in the 1400s and still love it! Also, one of the first games where you can beat every level without having to eventually use cash.

Developer reply · 18 May 2019

Hello, Thank you for reaching out about this trouble. We bring our sincere apologies for such inconvenience. We would like to investigate why this happened. Our Support Team will be happy to help you restore your progress. You can file a ticket here: https://jamcity.helpshift.com/a/cookie-jam/ We are looking forward to hearing from you.