★☆☆☆☆ Tanzilah Shaikh · 4 Oct 2026 · v6.232

they don't help if customer bought something by mistake they can't accept the request of return badly experience

Developer reply · 5 Oct 2026

Hi, please share the details of your issue at https://support.mamaearth.in/support/tickets/new so that we can look into it & assist you in the best possible way.

★☆☆☆☆ Shivani Dogra · 4 Oct 2026 · v6.232

return order has been automatically canceled by them. why ? reason given is wrong details . All details added in returning the product is selected from the product delivered itself, then why the details are wrong. poor service.

Developer reply · 5 Oct 2026

Hi, Sorry to hear that! We request that you please help us with your order/shipment number at https://support.mamaearth.in/support/tickets/new. We will get back to you at the earliest.

★☆☆☆☆ Veerpal Kaur · 4 Oct 2026 · v6.232

we bad app my account email automatically changed to some random email and not able to change account details and account delete option is just logged out. very worst app and technologies. i give -5 rating. i also contact customer care but they have no solution

Developer reply · 4 Oct 2026

Hi, please share the details of your issue at https://support.mamaearth.in/support/tickets/new so that we can look into it & assist you in the best possible way.

★☆☆☆☆ MANISH BHATIA · 4 Oct 2026

my order no. #2702518 Rosemary Anti-Hair Fall Shampoo received 1 year old product.. raise for exchange but you rejected.. very disappointed 😞 ye mera last order tha ab kabhi order nahi karunga.. 👎

Developer reply · 4 Oct 2026

Hi, Sorry to hear that! We request that you please help us with your order/shipment number at https://support.mamaearth.in/support/tickets/new. We will get back to you at the earliest.

★☆☆☆☆ Shivani Rajput · 4 Oct 2026 · v6.232

very Bad service maine orders kiya or haryana se expired shampoo aya use return bhi nahi liya or na hi exchange kiya koi fayeda nahi koi purchase mat karo iska product

Developer reply · 4 Oct 2026

Hi, please share the details of your issue at https://support.mamaearth.in/support/tickets/new so that we can look into it & assist you in the best possible way.

★☆☆☆☆ Samruddhi · 3 Oct 2026

Poor Quality Across Products - Caused Issues Over Time I ordered Mamaearth Rosemary Shampoo (1L), sunscreen, and lipstick directly from the app. Initially, all three products seemed fine, but with continuous use, the quality degraded severely across all of them.shampoo Issue: It reacted negatively for both my mother and me. For me, it made my scalp extremely dry, caused heavy frizziness, and triggered severe hair fall. For my mother, it made her hair very sticky, leading to hair fall for her a

Developer reply · 3 Oct 2026

Hi, Sorry to hear that! We request that you please help us with your order/shipment number at https://support.mamaearth.in/support/tickets/new. We will get back to you at the earliest.

★☆☆☆☆ Surjeet Prajapati · 2 Oct 2026 · v6.232

मेरी जिंदगी के सबसे खराब शॉपिंग अनुभवों में से एक! यह मेरी जिंदगी के सबसे खराब और निराशाजनकशॉपिंग अनुभवों में से एक रहा है। मेरी राय में, Mamaearth की सर्विस बेहद निराशाजनक है और इसका बिजनेस मॉडल ग्राहकों के लिए काफीअसुविधाजनक है। सबसे ज्यादा परेशान करने वाली बात इनका वॉलेट सिस्टम है। ये आपके अपने वॉलेट बैलेंस पर लिमिट लगा देते हैं और हर ऑर्डर पर आपको अपने ही पैसे का केवल20%इस्तेमाल करने की अनुमति देते हैं, जबकि वह पैसा आपका अपना है। आखिर ग्राहक को अपने ही पैसे इस्तेमाल करने से क्यों रोका जाताहै

Developer reply · 3 Oct 2026

Hi! We’re really sorry to hear about your experience. Your feedback is important to us, and we’ve noted your concern regarding the wallet usage limit and will share it with the relevant team for review.

★☆☆☆☆ Nilesh Urkude · 2 Oct 2026 · v6.232

worst application and worst company also no option to call customer care, I had ordered two products—sunscreen and serum—but I received only one; the sunscreen arrived, but the serum did not. And no option show to return, replacement and complaint

Developer reply · 3 Oct 2026

Hi! We are sorry to hear that. Please submit your return request here: https://mamaearth.in/apps/return_prime, our support team will look into it.

★★☆☆☆ Sana Aafreen · 2 Oct 2026

pehle to mamaearth achha chal raha tha iske product bhi achhe the but abhi membership milna hi band ho gai ha me membership purchase nhi ker pa rahi hu such a big issue please ap membership wapas laiye or uske sath 2 freebies bhi

Developer reply · 3 Aug 2026

Hi! Sorry to hear that. Your feedback is valuable to us. We will definitely forward it to the concerned department to look into it.

★☆☆☆☆ RISX11 · 2 Oct 2026 · v6.232

very bad customer care support, i recently ordered a sunscreen and it didn't received, but they showing that the product is delivered,how can I trust this brand

★☆☆☆☆ Shivam Thakur · 1 Oct 2026

bad experience

Developer reply · 1 Oct 2026

Hi, we request you to please share the details of any issue you are facing at https://support.mamaearth.in/support/tickets/new. It will help us in assisting you better. Thanks!

★☆☆☆☆ Sheetal Avarsekar · 30 Sep 2026

worst ever skin care brand ever PRODUCTS ARE MISSING DELIVERY DATE IS EXTENDED UNREASONABLY Not one but 2 of the products are missing, s wor5h rs 800 atleast, and mamaearth is being unresponsive about this Please please please refrain urself from buying their products, they lack everything that's essential for a brand 😡

Developer reply · 1 Oct 2026

Hi! We’re really sorry for the experience you’ve had. We’ve received your concern over email, and our support team will get in touch with you shortly.

★☆☆☆☆ Shiv Kumar · 30 Sep 2026 · v6.232

agar apke pass life bhar ke liye delivery ka intezar karne ka time hai to aap mamaearth se order kar sakte hai kyoki inka delivery Earth se nahi sidhe mangal grah se kiya jata hai.

Developer reply · 1 Oct 2026

Hi! We are very sorry to know about your experience with us. Please let us know your order number at https://support.mamaearth.in/support/tickets/new and we promise to get this resolved quickly.

★☆☆☆☆ DIBYARANJAN SAHOO · 29 Sep 2026 · v6.232

very bad experience . I have ordered from 15th september which is still not delivered .

Developer reply · 29 Sep 2026

Hi, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at https://support.mamaearth.in/support/tickets/new and we promise to get this resolved quickly.