# AI Chatbot and Shared Inbox

Android app · by Walkover Web Solutions Pvt Ltd · Communication

Topics: AI assistant, Email

AI Chatbot and Shared Inbox has 4,369 installs (+3.2% in the 30 days to 2026-11-01), \#10,924 of 55,666 in Communication.

## Figures

- Installs: 4,369
- Rating: unrated
- Price: Free
- In-app purchases: no
- 7-day growth in installs: +28 (+0.6%) (+60 over 15.1 days)
- 30-day growth in installs: +134 (+3.2%)
- Rank: #637,682 of 2,855,044 Android listings with an install count (down 12,903 since 2026-10-24)
- Rank: #10,924 of 55,666 in Communication

## Description

Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels.  
  
Key Features:  
  
Unified Dashboard:  
  
All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.  
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.  
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.  
Contact Center Module:  
  
Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.  
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.  
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.  
  
AI-powered Chatbot:  
  
Instant Response: Provide real-time responses to common customer queries, even outside business hours.  
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.  
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.  
Shared Inbox System:  
  
Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.  
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.  
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.  
Integration and Extensibility:  
  
CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.  
API Access: Extend the platform's capabilities by integrating with third-party tools and services.  
Data Analytics & Reporting:  
  
Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.  
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.  
Security Features:  
  
Data Protection: All customer interactions are encrypted to ensure data privacy.  
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.  
Access Control: Define role-based access to ensure data integrity and limit exposure.  
  
Benefits of Hello by MSG91:  
  
Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.  
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.  
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.  
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.

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Source: https://storetally.com/android/com.hellornapp  
As of 2026-11-09, from the StoreTally census.